Reviews, get directions and contact details for Things Remembered


Things Remembered offers unique and personalized gifts for all of life's occasions.

Address: 1614 Pleasonton Rd, Fort Bliss, TX 79906, USA
Phone: (915) 313-7358
State: Texas
Zip Code: 79906

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A few years ago my mother bought me an item from the store for my graduation. Since we were over in the area she decided to show it to me. I've been thinking about getting something from my dad but hadn't decided on what. Though I didn't buy anything after looking throughout the store, I did find a lot of different items that I'm definitely thinking will work for other family members and friends. The staff was very nice though there was barely anyone in there. It's still a very nice store
Excellent first impression experience. Shauna is a gem. She was knowledgeable about the products and has great taste when making suggestions. She suggested I order online so I knew what was available in the store. She remained friendly and actually cared about the questions I had to make sure I was getting exactly what I needed. The personalized item I ordered turned out beautiful and was ready same day exactly when she stated.
I was extremely disappointed with my experience with Things remembered in Pleasanton. Stephanie the manager demonstrated abhorrent customer service. I spent 200$ on a bottle for a wedding gift for my best friend and I regret trusting them to engrave it. I wanted writing on the front and back. I gave very clear and simple instructions for what the engraving should say. Not only did they just put the writing on the back of the bottle and not the front, they accused me of saying this was okay on the phone but they never called me. Stephanie admitted they made a mistake but she didn't reimburse me for the engraving, and the most she can offer me was a minimal discount on my next service. I wouldn't recommend this company to anyone
So helpful and tons if ideas for gifts. Only problem is they didn't have much of what they show cased. I went for a wedding gift set of cake knives and matching glasses the three best they didn't even have and the one I feel in love with the company as a hole don't even make any more... It was like this when I went for bracelets to. So go with an open mind them might not have what they show... But "they have to keep it out" as I was told.
Associate who helped us was quick, knew product and availability. We were in and out in less than 15 minutes tops. We were recently at the Sun Valley Mall in Concord Ca for a wedding gift, the associate was now really helpful and seemed too busy to pay any attention to what wee needed. So we just told her we'll take our business to the other store in Pleasanton. Don't think I'll be going there anymore sun valley mall, would rather drive a little farther for excellent service. The Newark store is a really good store to go to also..
I was about to leave to see my friend's new born and wanted to pick up a gift order placed a day ago. My order was not ready and when I saw it was engraved in slanting erroneous way. It was obvious that written text was not in straight line and was not in fashionable style. Well I was in a rush and said if I can have it redone or refunded $44. Stephani shouted back like "I decide what to do here. you dont need to tell me bla bla bla ". After her frustration was voiced, she redid the order. I had to wait 30 more minutes and got late for my subsequent social meetings. They need to do their job right and check orders because people time is precious and not everyone is here walking around the mall whiling away time. They took another 30 minutes and @Alexandra Barnish - I agree, No one answers the phone even when they are not busy. They pick up once in 5 times. @Sanjay Nayak - Yes. They engraved my order in slanting erroneous way and had to be redone again. Lady here in the store was loud, rude and demeaning. I usually visit Santa Clara Stevens Creek Store and they were awesome and had great people skills but now that store is closed and this is the place we need to go for future orders. It sucks! It ruined the excitement of seeing the gift.
It took nearly 5hrs and multiple visits to get an engraved gift for my son. The staff in general are completely clueless, except for Dhillon who actually knew what he was talking about. 5stars to Dhillon, 1Star for the overall experience.
Amazing store thank you for making my daughter’s first Christmas ornament with her name engraved on it great store.
Horrible customer service! They don't care about making the items you buy to engrave look nice, SAD!
The woman who seems to work there the most her name escapes me is very friendly and gets the engraving done in good time.
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