Tom's Pro Bike

Reviews, get directions and contact details for Tom's Pro Bike

About

Tom's Pro Bike is the place to go for all of your cycling needs. Road, Mountain, Triathlon, Comfort, Fitness and Kids Bikes.

Address: 9430 Transit Rd, East Amherst, NY 14051, USA

Phone: (716) 688-2453

Website

State: New York

City: East Amherst

Zip Code: 14051

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Got some excellent advice, but didn't have all of the sizes available to try.

 7 years ago (28-03-2018)

I love bikes. I have been riding one since I was 5. My current bike was a $150 one from Walmart and that was bought about 12 years ago. Even then it lasted me a long time . The brakes stopped working and I had a hard time around intersections . It was time for a new bike. I went to the store and Tony showed me multiple bikes. I was interested in a mountain bike. ( Disk brakes are my weakness ). But it was priced at the high end . I left the store, trying to find a better deal. I looked at Amazon , where they had the very expensive bikes ($1500 and up) with promising reviews but also cheap ones with scathing reviews. Bikes at Bert's started at $1600 but they were of very high quality ( carbon fiber all throughout. ) 

I am a college student so finances are often tight throughout the year. Even then I selected the bike that I initially liked. I explained my situation to Tony, who was sympathetic, but could not offer me a deal. He did offer me a free bottle and a container for it, which sounds good but was actually very cheap . I didn't understand how a high end bike could be paired with cheap accessories. It felt like an insult. Usually when I buy something high end, I feel confident that I will have perks that will make the transaction well worth the trouble ( thank you Ziegler Honda!) But here I was , buying a high end bike with a bottle that Aldi would give away!. Another wierd thing is that I was given the floor model, which isn't the norm. I have bought bikes for my siblings many times and all places offer a packaged bike which is assembled for you . This ensures that the bike is brand fricking new but Tom's gave me a bike that may have been ridden by countless people as thier test drive. ( Lord knows how much stress they put on the bike ) . I asked them to Clean it for me because it was very dirty. The tires looked like someone had repeatedly hard-braked ( to test them out. ) I inquired about it but Tony answered that he wanted to assure me that the bike was assembled last week. I asked to see some sort of documentation and he said that such papers don't exist. ( You are a business , you are required to record every single thing. ) I walked away from the store. And was very dissatisfied. 

Here I was . With Amazon and thier scathing reviews. With Bert's and thier very expensive bikes. And with Tony and his false promises. I needed a new bike and took a leap of faith with them. I bought the bikes, together with the cheap accessories. I just hope thier products don't cause me any more resentment. I love bikes but this experience is the only one where I leave it all to faith. 

There are good sides to this experience. Tony was a complete professional. He answered all questions completely and did do his job professionally. You can't get that with Amazon and God forbid that you get a damaged product, thier return process for large shipments is horrendous and expensive! . 

If this bikes lasts long, I will be very loyal with Tom's. If not, then Oh well, when life gives you lemons, you ride it out ( no pun intended ) . 

To the person reading this, make sure that you plan your purchase ahead of time, so that you have the option of have a freshly assembled bike for your use. 
To the business owners , please read this review and try to correct these bumps. You guys are much better than walmart and others in your business. But I expect complete satisfaction if I am to pay top dollar for your products.

 8 years ago (27-06-2017)

The best!  Professional and friendly.  Honest and trustworthy. Not looking to sell but to help.

 8 years ago (08-06-2017)

Just when I thought Tom’s Pro Bike couldn’t get any better, they did ! Located at 9430 Transit Road in East Amherst is the newest location of Tom’s Pro Bike. I visited the new shop recently & was impressed with the selection of merchandise & the service I received. I am now riding in style with my new shoes, socks & helmet that I purchased that day.

It’s a smaller footprint than their Lancaster location but you can expect the same great customer service, excellent selection & friendly staff that you have come to expect at the Lancaster shop. Don’t let the “Pro” in Tom’s Pro Bike keep you from visiting these shops - Tom & his staff will work with you to make sure you have the right equipment & gear to meet your cycling needs whether you are a seasoned rider, new to the sport or somewhere in between. The  employees are all cyclists themselves & truly enjoy sharing their knowledge & love of the sport with you.

The service & support you receive from Tom’s continues long after the sale too. It’s not uncommon to see Tom & his staff providing SAG support for local charity rides. Tom’s also sponsors many of their own rides & service clinics … just for the fun of it. You can find the details at their website or in the shop. 

Summer has arrived in Buffalo - cycling is the perfect way to enjoy it ! And Tom’s Pro Bike is the perfect shop for all your cycling needs !

 9 years ago (07-07-2016)

Great buying experience.  Answered all my questions and even took care of small manufacturing defects on the bike no questions asked.  Knowledgeable and friendly staff.  Would highly recommend.   I will be going back to do more business with them.

 9 years ago (12-07-2016)

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