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"Your local AAA Store has been providing industry-leading insurance and travel services for years. And now, we are offering even more. Not only can you get expert travel planning and one-on-one insurance advice, but you can also find trusted auto repair and maintenance services from ASE-certified technicians. We are open to Members and the general public. Visit us today to review your insurance policy and plan your next vacation while we fix your car like it is our own. Please note not all services available during the above store hours. Call ahead so we can ensure you are totally satisfied. Amazon Hub Locker located within this store."
Address: 14401 Sweitzer Ln #650, Laurel, MD 20707, USA
Very friendly and welcoming. Nice building. Javier was awesome at helping me and making sure I got everything I needed. He made sure I knew of every step of the way. Car was done within a couple hours. Tires looking nice on my SUV. Recommend this place to anyone and would definitely come back. Ask for Javier he will make sure everything gets taken care of.Services: Tires
Excellent service. Helpful, efficient and quality repair of my vehicle. Driving from NY to FL on I95 when my car experienced engine trouble. Thankfully, it happened in this location. I was on my way quickly with trust in my car for rest of my trip. Thank you to all who helped me that day.
I am giving a 3 because communication with customers is lacking. I dropped my car off at noon on Tuesday for a gas cap diagnostic and did not get it back until Thursday around 1:30 pm. Had it been diagnosed at my noon appointment time on Tuesday perhaps they would have found out earlier what was wrong and the gas cap could have been ordered that day and I could have gotten my car back in 24 hours. Better communication on the process is needed.
Very poorly managed. Takes time to get assistance on the service side. Advertised oil change Bogo. Went it and ask for the price of one oil change since it wasn't in the ad. They said to wait, after an hour inquired again, they said they already about to start, that it's $105 for oil change in a sonic. Outrageous. Even a Dealer doesn't charge that much
I called in for an insurance quote and was greeted by Chanel who is absolutely awesome, very friendly, and helpful. She was able to provide me with quotes for my many autos, motorcycles, and home owners insurance. I felt like I was finally "In Good Hands" after being with Allstate for over 19 years and Progressive for two years. She was able to match my coverages and beat the prices of both my previous companies. All goes to prove that staying loyal only puts money in the pockets of executives and stock holders. I look forward to new policies with a company where I'll have a local agent again.
I always come here for oil changes and regular service. Today I came for something irregular and Jay took care of me to the max. Kudos to Jay and the aaa team here in Laurel.Services: Oil change
This was our first time visiting the AAA center in Laurel and it was quite nice. My wife and I are planning a trip overseas and we needed an IDP, International Drivers Permit and the process only took 15min. When we first arrived we where greeted by our attendant Beverly who was very nice to deal with.. please make sure that you ask for her!! As I mentioned this was our first time visiting this location I was completely blown away with the level of service that we received. Whenever your planning your next trip I highly recommend stopping by and checking them out..
Extra thanks to Joe and Team! Didn't expect to be back so soon, but then bumped into something. Thank you for getting us back to business so quickly. Thanks so much AAA Cherry Lane!! We took both the family cars in this weekend. The office Team was so friendly and flexible, and the auto Team helped us figure out what each car needed and was not just checking boxes. We had lunch nearby while the cars were in service, it was a great way to get things done. Thank you all & see you next time!
Excellent customer service, both on the phone and in person. Beverly, and the other representative were highly professional, and warmly personable. The information and service they provided was "spot on", and made my travel stress free. Thank you so much for all you AAA do.
Very clean facility, and awesome service. Ms. QuiQui helped me today so much, she was awesome!!!! Thank you all so much!!! Very quick and efficient service, awesome team!!!
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