Tri Valley Car Care and Star Smog Check Center

Reviews, get directions and contact details for Tri Valley Car Care and Star Smog Check Center

Address: 1737 First St, Livermore, CA 94550, USA

Phone: (925) 443-7474

Website

State: California

City: Livermore

Zip Code: 94550

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

Not fore coming on info needed to insure a smog test pass. Battery replaced  so failed test. Quick to charge another $30 for retest.

 8 years ago (22-05-2018)

This place is expensive!...unless you mention the online coupon.  I used the SMOG coupon when I visited the center before and simply forgot about it this time.  When they handed me a bill for $78, I questioned the price.  I mentioned their prices must have gone up and that it was nowhere near $78 before.  With no concern for helping me understand the difference in price this time, the worker offered no real explanation.   When I got in my car, I remembered the coupon online.  So I went back inside and asked, "If I had mentioned this coupon, would the price have been $29.95?"  With no care or concern, he said, "Yes, you should have mentioned it before".   What amazing customer care!   He's right!  I should have mentioned it.  My fault!  Learned my lesson!  One employee actually stated, "We're no different than a pizza parlor!" 

BEFORE YOU use their services, ask yourself, "Do I really want someone to service my car that only seems interested in money and not quality  customer care?"  At this place, "If you snooze, you loose!"  I cannot attest to their expertise in car care...only SMOG testing.  But I can attest to their lack of expertise in customer care.  Most people are not car experts so we TRUST car care centers like this to look out for us when it comes to maintaining our cars.  Unfortunately, my experience tells me this place seems to be more concerned about money than customer care. They may have my money this time, but with such poor attitudes and customer care, they won't have it again.  Think twice!

 9 years ago (07-11-2017)

They were fast, friendly and helpful. It was one guy who did it all with a smile. I really appreciate the service. Usually I get my smog at the cheapest place, but I'd go here again bc they treat me well and get me in and out I no time. Thanks for the service and the great thorough advice.

 9 years ago (29-01-2018)

Called on a Friday evening at closing. Confirmed opening time and was told I should be able to get right in. After reading reviews, I knew to mention coupon when I showed up at 8 am Saturday. The gentlemen remembered my call from the night before. We discussed what might cause the vehicle to fail the inspection of which none applied. After he got started he showed me an item that might impact my next inspection but was not a failure at this time. The coupon price was honored and I was out the door in 15 mins. Courteous and professional.

 9 years ago (09-12-2017)

Excellent service. Trustworthy and honest. Clean shop and good habits when working on vehicles. Yes, they're more expensive than most other shops, but when you want quality, you have to pay for it.

 9 years ago (16-11-2017)

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Tri Valley Car Care and Star Smog Check Center

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