Trolley Laundry

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About

Trolley Laundry is a family owned and operated laundromat in the Trolley Square Shopping Center.

Address: 33 A Trolley Square, Trolley Square Shopping Center, Wilmington, DE 19806, USA

Phone: (302) 654-3538

Website

moc.oohay@yrdnualyellort

State: Delaware

City: Wilmington

Zip Code: 19806

Opening Hours

Monday: 7:30 AM – 9:00 PM
Tuesday: 7:30 AM – 9:00 PM
Wednesday: 7:30 AM – 9:00 PM
Thursday: 7:30 AM – 9:00 PM
Friday: 7:30 AM – 9:00 PM
Saturday: 7:30 AM – 8:30 PM
Sunday: 7:30 AM – 6:00 PM

Update Info

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Reviews

I hesitate to give them two stars, but the older lady who comes in mostly in the afternoon is very friendly and a pleasure to deal with, so the two stars are for her. This review stems from several less than friendly encounters with the heavier set, black haired lady, who tends to show up late when she's supposed to be opening the store. I've been using the laundromat about once a week, dropping my clothes off in the mornings and picking up after work, always leaving a tip for the great service. Today I dropped off my laundry at 7:30 am, when they open, and as I was getting my ticket I asked, as I always do, if I can pick it up this evening. She said no, which has never happened in the 3 months I've taken my laundry there. I asked why and she just said it's not going to be done. I glanced around the laundromat, seeing mostly folded clothes waiting for customers to pick them up and several empty machines. I pointed out that it's 7:30 and it's never taken more than a day and walked out. She then chased me down into the parking lot and told me I could come get my stuff, that she wouldn't do the laundry. I asked her why and she told me she didn't owe me an explanation. I'm hoping to go in after work and drop off my stuff with the friendly afternoon staff, where I will also share my experience this morning. 
 
EDIT: I received the following message from the owner after contacting her about my experience:

"Hello Rob,
I'm sorry for the delay getting back to you, but I wanted to wait until I had time to properly respond to you.  I appreciate you letting me know about how you were treated by my employee today.  Without you letting me know, I probably would never have known.
I want to apologize to you for the way you were treated.  First, she has no authority to make the decision that we aren't taking your order for no reason.  And second, and more important, I cannot believe she would treat you in such a rude and disrespectful way, and that she was so indifferent about your business with us.  Without customers we don't have a business.
I did not have a chance to speak to her about your dealings today, but there is no reason for her behavior.  I have written a reprimand and it will most likely lead to her termination as per our company policy.
Again, I cannot apologize to you enough.   I hope you understand that she does not represent our company with her actions towards you.  I try to have friendly and helpful employees that welcome your business.   I am not in the store all of the time, so I cannot see everything that goes on, so again I appreciate you reaching out to me to let me know.  I wish you would have emailed me first about this and let me take care of the problem, but I want you know that I take the way employees treat our customers very seriously.
I don't know at this point if we can earn your business back, but I'd like to offer you your next order complimentary if you choose to come back.   

Sincerely,
XXXXXXXXX, Owner"

I have continued to give my business to Trolley Laundry. Since the first incident, that same lady has repeatedly given me a hard time when dropping off my laundry (no she wasn't terminated). Every time I go in she tells me my socks need to be flipped around. There is no sign or anything saying that's a policy, and more importantly, isn't this why I am paying someone to do my laundry? This occurred a couple times and then my socks started going missing. I'd probably not think twice about ordinary socks, but these cost ~$15-$25/ pair. I had  5 individual socks go missing (one whole pair and 3 half pairs), effectively reducing my socks by 4 pairs and ~$50 lost. I went in to see if they were misplaced and the girl behind the desk assured me that this wasn't something that normally happens and that the owner would be calling me. I have yet to receive a call from the owner. I am convinced that the lady in the morning is taking my socks. The owner doesn't care about how her employees treat customers. I gave them a second chance once, so at this point, I would highly discourage anyone from going here.

      
      
      
 10 years ago (16-02-2017)

Excellent Service!!! I have been a costumer for several years.

 9 years ago (26-07-2017)

I agree with Rob Sayer's post below. I've been using Trolley Laundry for a few months strictly becuase the location is covenient for me, albiet the service has been very poor and the wash and fold turnover time is extremely slow. Today I brought in a basket of laundry at 10am. The one employee in there (a woman with short black hair) was sitting down texting for a solid minute before she even acknowledged I was standing in front of her. She asked that I place my laundry on the scale because she threw out her back and couldn't lift anything today. I asked her if I would be able to pick up my laundry this evening to which she replied "no way." I said "ok, I'll just call after 5pm to see if you were able to get to it" to which she responded "it's defintely not getting done today, try again tomorrow." Sorry Trolley Laundry, but you've just lost another customer and I will be sure to tell all my friends and coworkers living in Trolley Square to also drop your business.

 10 years ago (15-02-2017)

My boyfriend and I recently moved to trolley square and have been having dryer issues. While we wait for our new dryer to be delivered we have been washing at home and bringing to trolley laundry to dry. Tonight we tried to bring a load to dry at 8:08. They close at 9. It was not a large load and was probably going to take 30-40 min to dry if not less. The older woman working refused to let us in because she was cleaning and said there wasn't enough time. I said you close at 9 right? She said yes but this was her cleaning time....if you aren't going to serve customers until 9 then close at 8.... we were beyond floored at how nasty and rude she was...that's the last time we'll go there!

 10 years ago (20-10-2016)

Good

 9 years ago (16-07-2017)

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