Tuffy Amherst

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Address: 101 N Leavitt Rd, Amherst, OH 44001, USA

Phone: (440) 988-9402

Website

State: Ohio

Zip Code: 44001

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

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Reviews

I needed a leak repaired and Tuffy was very prompt to help. They told me what was wrong and fixed it in excellent time. I will be back in the future. Very dependable and affordable.

 8 years ago (12-12-2017)

Read full review-
After receiving a referral to take my project truck to Amherst Tuffy I was taken back by how things went down.
First, I spoke with Mike on the phone; he was cordial and kind when I called so I scheduled an appointment with them after telling him “exactly” what I wanted. After our conversation and since they needed to see what I wanted done to possibly get parts I stopped in while running errands. 
My truck was pulled into a bay and put on a rack to lift and see under the truck. Then at the same time Mike was walking out to the bay, a tech named Tony was quite boisterous talking about my truck negatively in regard to starting a fire or something to that regard. At this time I got a feeling that didn’t set well. My initial thought is you don’t say things like that about customer’s vehicles especially at such an audible level.  It made me feel like I was at a craigslist ship not a Tuffy. However at the time I decided to keep my mouth shut and overlooked the comment to see where things went next.  
Mike then asked me if I could accompany him to the bay to discuss their thoughts/opinions. We looked at the exhaust and I was then told that what I wanted could be done but was difficult….  I wanted a flange welded where my BRAND NEW exhaust had been cut for my transmission to be installed and I was unhappy with how it looked. The response was impressive from a shop that I am presenting an open checkbook to.  They told me that it was fine and didn’t need changed. I again expressed my discontent with the transmission shop repair and again it was ignored. I then bluntly asked how much it would cost if I want the repair done.  Tony tells me 200$ without a thought behind it..... for a gasket, 4 bolts and 2 weld in brackets.  I have no issue paying this but it was shot from the hip and was clearly NOT something he wanted to do.  What happened next is why I will NEVER take a car to this shop. After explaining the importance of my truck ( not expressing how much money I already have invested in it, or how much more I am and will continue to spend) Tony looks up under my vehicle and says    ”there’s rust all under the body panels and a filler, followed with a comment along the lines of it is what it is……No Tony!!! It is not!  I’ve spend over 10k on performance parts, replacement parts, solid oak roof and body, suspension and many other parts. Any real car guy should know that you do the body last so its not damaged during other work. At the end of the day I was there looking for professional work that would fix my dissatisfaction with my exhaust.
 As a business person this was unacceptable, its directing sales away and this type of attitude will surely lead customers away. Cars are important to some people and I am one of those people that enjoy building custom cars… repetitively!  Tony you just lost a customer that wants great service, quality work and most of all is WILLING TO PAY FOR IT without hassle. 
  My advice if you are in this area:  go find a Midas and have a chance at fair or better service. Make your money count and get EXACTLY what you want.  Its business!

      
      
      
 8 years ago (17-08-2017)

I've been using this place for over 5 years, and they are the most considerate, helpful mechanics I've had to date (and I'm 61).

They are always friendly, informative, fair in their pricing, understanding and accommodating.  I recommend this shop to everyone for everything from simple maintenance to hard core repairs.

Great job Guys!@!!

 10 years ago (16-02-2016)

Good service. Honest mechanics

 8 years ago (11-02-2017)

Imlike. Tuffy. Friendly.  Place.  People.  

 8 years ago (06-05-2017)

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