Two Small Men With Big Hearts Moving Company

Reviews, get directions and contact details for Two Small Men With Big Hearts Moving Company

Address: 1805 Wilson Ave, North York, ON M9M 1A2, Canada

Phone: (416) 663-6300

Website

State: Ontario

City: Toronto

Zip Code: M9M 1A2

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

The worst moving experience ever, I would give zero stars, if that was an option.
So here how my moving story goes. I contacted them a week in advance, telling them we are moving out of a 4 story town-house to a condo! We packed all our stuff in boxes (books, fragile) and garbage bags (clothing, bulky stuff and ...). I took a picture of everything and sent it to them. I told them that a bunch of big item (like our beds and an office desk) are not leaving the house, and just need to be moved to the den for later removal. They told us to book the freight elevator in the condo for 12-3. They came in the day of, and started nagging about how we packed and we might be late. 1 pm and they were still half way trough! They said they asked the company to send extra movers but in the mean time we should help as well if we want to make it! 3 of us started helping, and 2 pm they are still not done! I told them to just leave the rest so we can make it to the elevator and told them just grab the hanging cloths and go! They said, oops, the box ward robes are in the back of the truck and they cannot access it. the 2 other crews joined in the destination with only half an hour left of the booked elevator! They said "we don't mind if you help too!!!" and every single time expected us to move the bags from the elevator to our unit ourselves! They were extremely rude, constantly talking behind our back, right infront of us! "That is not how you pack", "Yeah I know, that is just common sense"! right into our face!!! Then it came 3:15 and the next tenants needed the elevator! They said, well we can't do anything else but we are on the clock! I told them in that case lets go back to my town house and grab the rest of the stuff! they said, we will lose our spot here, but nobody else was planned to come. They grudgingly agreed to come back on my car to move the rest of the stuff at least to the den so I can move it myself! They nagged every single step they took! They brought lots of stuff in but did not assemble! I had lots of arguments with the leader of the team! The next day, I contacted the company and complained. The lady on the phone told me that she will pass my concerns but cannot do more. I said I want to talk to the manager! Turns out, the manager was the same leader that did not move a finger and was nagging the whole time! The mother company said branches are independent so nothing they could do. I ended up asking a friend with a truck to come and help me move the remaining stuff the next day. This experience could not be anymore horrible and more stressful. Do not, do not use these guys! Even if they are the last crew available in town and you have to pay an extra month of rent, it is just not worth it!!!

 8 years ago (28-11-2017)

I NEVER write reviews but the service with this company was so great that I have to... Dwayne and Ashook moved my furniture and they were early, professional and VERY nice.  They were very clear with me upfront about the move and cost.  They took very good care of my belongings and they were even great with my pets.  I'd also like to add that Shawn, the lady who booked my move, was also very friendly and professional.  She called me 2 days prior to the move to confirm the appointment and answer any questions.  SMOOTH MOVE !!!!! 5 STARS !!!!

 8 years ago (29-06-2017)

The company sent a crew of 3 very friendly and hardworking men who completed the job in 8 hours flat (from one 3 bedroom townhome to another 15 minutes away). The movers were very considerate and notified us of boxes that we had packed unsafely and assisted us in making sure everything was packed to minimize damage. Nothing was damaged in the move, and the movers also disassembled and re-assembled our beds. I highly recommended this moving company!

 8 years ago (30-06-2017)

This great team of guys - Tom, Mike, and Adrian - lessened the stress of moving day by taking such good care of our belongings and by just being personable and cooperative the whole time. Would definitely use this team the next time we move. The office staff was extremely patient and adept at answering all of my many questions. Thank you! :)

 9 years ago (05-01-2017)

Amazing experience with this moving company, the men were very efficient and so polite. They were extremely careful with our belongings and very fast at moving everything in and out safely! Highly recommend them.

 9 years ago (08-01-2017)

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Two Small Men With Big Hearts Moving Company

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