U-Haul Moving & Storage at Southern and Unser

Reviews, get directions and contact details for U-Haul Moving & Storage at Southern and Unser

About

Come see us for all your Storage and Moving needs!

Address: 1650 Southern Blvd SE, Rio Rancho, NM 87124, USA

Phone: (505) 891-3459

Website

State: New Mexico

City: Rio Rancho

Zip Code: 87124

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

Worst customer service. Did not confirm rental days needed until after agreement was printed. Then found four different charges. Still trying to resolve. Never rent from here.

 8 years ago (20-02-2018)

Excellent customer service, great running rental trucks and reasonable prices, which i found to be cheaper than their competitors. Thank you Donovan for the excellent service. This location and staff deserves 10 gold stars.

 9 years ago (02-11-2017)

I started an online reservation for a storage unit, but the drafted an incorrect rental agreement. I sent them an email, and waited 5 days, and no one got back to me. I called the location twice, on two separate occasions and no one answered the phone. I tried their live chat, and they never responded. Then I called customer service and got the rudest service agent. Finally, I called the  Guardian Storage location on Abrazo and Unser, they gave me the first month's rent free, and had me in and out in 15 minutes. Nicest lady working there too, named Lisa. I recommend going there, and not to this or any U-Haul storage.

 9 years ago (04-08-2017)

Vehicle reserved wasn’t available and was quoted incorrect price per mile

 8 years ago (17-03-2018)

The only  thing you'll be hauling at this uhaul is your own a$# right out the door the moment you have the misfortune of meeting the shrewd, angsty,  un-accommodating,  poor imitation of a manager that runs this place.  There is little doubt in my mind that if she was to look up "customer service" in the dictionary today it would be her first encounter with the concept. I can only imagine one has to put a serious amount of energy and effort into being such an antithesis of helpful and friendly. Seriously, CHILL OUT, you'll live longer. And there won't be a rippling wake of negativity trailing you wherever you go. 
You might be thinking to yourself... "self" maybe this fella just caught her on a bad day. Sadly you are mistaken. I (along with other colleagues) have had many run ins with her. All of a similarly unsavory nature. So bad in fact that it caused us to have to move our business elsewhere after attempting to make compromises and appease her completely illogical vendetta towards our completely reasonable needs for slightly abnormal accommodations. I also know of two other people who have had business with this uhaul with no ties to me who have had similarly terrible experiences. No, I'm afraid awful service is the rule with her, not the exception.
Heed my words, or if you are braver than I, feel free to go in and  behold this ornery beast for yourself. If nothing else it will make for a memorable story for you to pass down to posterity. The tale of that time many moons ago, when you did battle against the cantankerous cave dweller of the Southern BLVD Uhaul!

 9 years ago (27-07-2017)

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U-Haul Moving & Storage at Southern and Unser

Reviews, get directions and contact details for U-Haul Moving & Storage at Southern and Unser

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