U-Haul Moving & Storage at Summer Ave

Reviews, get directions and contact details for U-Haul Moving & Storage at Summer Ave

Address: 5315 Summer Ave, Memphis, TN 38122, USA

Phone: (901) 767-1663

Website

State: Tennessee

Zip Code: 38122

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

They were swapped, and having computer issues, when I came to pick up my reserved truck. The woman behind the counter worked her butt off to move the line quickly. And she did so with a smile on her face. 

When I got delayed and returned my truck late they were very understanding. I think they would have been well within their rights to charge me for another day. They did not. I am nothing but pleased with my experience and I will certainly be back again. Thanks guys!

 7 years ago (26-06-2017)

Only putting one star because I have to. Nowhere in the contract did it state that we had to pay extra for more access to our stuff, and it’s not even 24hr!!! The guy was rude to me, and my 13yr old autistic child!!! Told us we had to put our stuff back because HE was off the clock... rude fat ass mofo I’m NEVER going to use Uhaul again

 7 years ago (25-10-2017)

Just had a trailer hitch and wiring installed on our  for $346.  They did not have the hitch instock so   the store made an appointment  for my husband to come back the next day at 11:30. They started on it at 12:25 and finished at 1:05. Charging us for an 1 1/2 hrs labor. Not too bad but the next day we looked at the wiring and part of the wiring that hooks to the car was broken  and the plug was hanging  and scraped even though it was not low enough to scrap.  Went back to have them fix it and they wanted another $16 for a bracket to fix the problem. 3 trips to U-haul plus time waiting. We told the MANAGER we shouldn't have to pay for something to fix it!  They did not tell us it waa going to cost extra on top of the $346. We told to just take the brackets off!! Manager was not very synthetic and now U-haul has 2 very unhappy customers.

 7 years ago (09-08-2017)

Did the pre-check in to cut down on wait time, was still there 40 minutes. They added items to my bill that I didn't request, and then couldn't figure out how to take them off, so he asked if I could just pay for it. Just paid for it, since I had been there so long and had a deadline and somewhere to be. Paid in cash because their credit card machine wouldn't work, was told to return the truck by 7:30am the next day, would be refunded what wasn't used. Returned at 7:20, was told they "didn't open the store with cash" so they couldn't refund my money, would need to leave the truck and come back for the money later. Seriously?! Have needs for a truck weekly for the next couple months, will NEVER use this business again. 

 7 years ago (27-08-2017)

Computers always down. Big company.and.won't invest to .make customer experience better. No customer have to sit and wait for an hour just for the.computer running

 7 years ago (31-07-2017)

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U-Haul Moving & Storage at Summer Ave

Reviews, get directions and contact details for U-Haul Moving & Storage at Summer Ave

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