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U-Haul Moving & Storage of Blaine

  1. Minnesota
  2. Ham Lake Moving Company

Reviews, get directions and contact details for U-Haul Moving & Storage of Blaine

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Moving Made Easier

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Moving Made Easier

Address: 9890 Central Ave NE, Blaine, MN 55434, USA
Phone: (763) 780-0854
moc.luahu@lridbbf660927
State: Minnesota
Zip Code: 55434


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Reviews
Lucy was extremely knowledgeable and offered multiple options to assist us in our move across the state. Clean store with multiple working displays to help us understand products before we bought. Thanks for all your help, even the guy who carried our order out to the car.
8 years ago (05-04-2017)
If I could give them no stars, I would. I will never do business with U-Haul ever again after this experience- it has been the absolute worst experience ever and I have moved a lot! The counter staff is defensive and rude. They say they record their phone conversation so they can keep their promises to customers, but they don't review the phone conversations, so any "" promises they make to you will not be honored. Staff lies to the manager in fact they said they had called and left messages on my phone I never in fact got any message confirming my pick up time even after I had called or week in advance. They told me I had to turn my box in on one day then they changed the date without telling me. If I hadn't called multiple times and finally spoke to the manager, I would have been charged for another months rent for returning my box on the date in which I was told it was due. So I can guarantee you you'll get a different story depending on who you talk to - despite the fact that I reached out to them multiple times talked to multiple customer service reps who were not at their location who were actually very kind but the people at the Blaine location on Central are the worst. This is explains why Uhaul was on undercover boss and exposed to be so dysfunctional. I was proactive and responsible with them, and believed what they told me trusting that I wouldn't have any surprises, boy was that wrong! I didn't want anything to go wrong with the move, I know how and stressful conditions become and details can get dropped, so I was very proactive with this operation, but their objective is to do what they want not what the customer needs. Take your business to Penske or hire a friend with a truck you'll be in better shape.
8 years ago (24-04-2017)
Made a reservation, went to pay for unit with same card. No record of my name or reservation. Employee was crabby and unhelpful. Called the 800 number to redo the reservation. Went to store to pay a second time and they refused to take my card (same one I made the reservation with) because my name wasn't printed on it. I was told I could use cash instead, so I pulled out money, wasted $3.50 to be told, again, no. This company is a joke. I have used U-Haul once before and their ads are misleading. A $20 truck rental to move one truck full of stuff 6 miles away cost me $146. Ridiculous! I will never come here ever again
8 years ago (24-02-2017)
Despite the bad reviews, there was nothing wrong with this place when I was there. Rented a truck with no issues, returned it with no issues.
8 years ago (30-05-2017)
This is not a review towards the poor service of scheduling, reservations or employee service. This is for their management. I hope UHaul sees this and truly digs into the problem of their 2.8 rating. I reserved online a car hauler for a trip. It was set up to have the equipment returned in Blaine. (one would assume you would be driving somewhere unloaded and driving back loaded) I have rented plenty of times with UHaul but was denied a trailer here. The employee at the store asked me "Where are you traveling with the trailer?" (A question I have never been asked before with renting a car hauler) I told them Rice lake Wisconsin (a 2 hour trip) and was denied renting a trailer because the "long distance of an unloaded car trailer will cause damage to your truck" Let's not get into the details but I would love to see the proof and evidence of this " towing statistic" from them. They told me I have to "get my equipment in Wisconsin, before 4pm or just arrive there in the morning." (thats not how customer service and scheduling works) But again, the employee was probably just doing their job and even tho they could have been a tad nicer, I told them I will have to find a different location because I have rented a car hauler driving from Shakopee to Detroit Lakes from UHaul and never had an issue. I went to a 2nd location in Coon Rapids and the gentleman were nice, but immediately said they "just got a call from the Manager in Blaine and you have to go to Wisconsin to get your trailer" This audacity from the manager of the Blaine store absolutely blows my mind. I cannot understand the reason for being so petty. Let the stores operate by themselves, my god. If the Coon Rapids store would have told me the same thing, cool. No problem. Whoever runs the Blaine location is awful. You look like idiots playing games and calling other stores to turn down customers. Coon Rapids won't be getting any 1 star reviews, but this place should be avoided at all costs. Look for other locations if and save yourself a headache. I know I did, and I got my trailer in the end.
8 years ago (05-04-2017)
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