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U-Haul Moving & Storage of Farmingdale

  1. New York
  2. Farmingdale Bus Station
  3. Islip Storage

Reviews, get directions and contact details for U-Haul Moving & Storage of Farmingdale

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 225 NY-110, Farmingdale, NY 11735, USA
Phone: (631) 293-0818
moc.luahu@lridbbf220608
State: New York
Zip Code: 11735


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Reviews
Ricky went above and beyond in installing wireing harness for trailer hitch and making sure everything was working on trailer. I highly recommend him as he was extremely courteous and professional and made sure that all was safe for towing. Thanks Ricky!
9 years ago (02-06-2017)
Don't Stop here if you have a Jeep/Chrysler Vehicle!!! I made an appointment to have a trailer hitch and wiring harness installed on my 2014 Jeep Grand Cherokee for July 7 2016. That morning, I dropped off the Jeep and went to work nearby. About 3 hours later I got a call from U-haul employee stating my car was ready for pick and "oh, you also have to take the car to the dealer to have the memory module re-flashed". I was a bit busy at the time and told her I would pick up the vehicle in about 30 minutes. When I got to U-haul she was not around and it slipped my mind to inquire about the "re-flash". Back at work minutes later, I remembered about the "re-flash" and attempted to call her back. Unfortunately, and as always, only the call center answered the call. I asked about the "re-flash" which they knew nothing about, and said they would have someone call me back from the same U-haul location in Farmingdale. In a total of 7 days i never got that call back. Wednesday the 13th, I needed to pick up a trailer I ordered some time ago. To my surprise, we connected the trailer to the Jeep and tested the safety lights before driving off. THEY DID NOT WORK!!! We tested the trailer with a portable battery, and worked fine. We tested the 4-pin connector U-haul also installed and had no power. I immediately remembered the "re-flash" statement the girl from U-haul made. I called U-haul and the call center answered. I hung up and dialed my Jeep Service Center. Luckily they were able to get my Jeep in and out in about 1 hour. The charge was $152.00 at the dealer. No one at U-haul ever said anything prior to having them install the hitch and wiring harness about there being a charge afterwards. I did have other places quote me as little as $40. more to have the work done completely, before deciding to take it to U-haul, and I'm sure I would have avoided this mess and extra expenses. I called U-haul back and once again got the call center only. After explaining to the agent, she transferred me to their corporate office and a complaint was formally made. They were also going to have the manager at U-haul Farmingdale call me back. Shortly after, I got that call from the manager. I told him I would stop by to see him in person. 45 minutes later, I showed up but he was "OUT" . Another person said he could help me out and did admit of not explaining the "re-flash" would be needed after the install. "Usually the dealerships don't even charge" was his defense. He decided to call the manager himself. Nothing was done on their behalf, as they both decided I was not entitled to any sort of compensation for the extra expenses I incurred. I will not call back the corporate office, Consumer affairs and the BBB and charge back my credit card.
10 years ago (14-07-2016)
careless staff, won't leave my car there
9 years ago (10-08-2017)
Miserable staff, rude and unhelpful across the board, totally unwilling to make any ADA accomodations. As a matter of fact I filed a complaint about the staff.
10 years ago (15-12-2016)
Not good customer service. The two behind the counter were playing games while I was waiting. I asked a question about the trailer rental and she gave me wrong information.
9 years ago (17-03-2017)
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