U-Haul Moving & Storage of Grapevine

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Moving Made Easier

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 3501 William D Tate Ave, Grapevine, TX 76051, USA

Phone: (817) 416-6430

Website

moc.luahu@lridbbf320958

State: Texas

Zip Code: 76051

Update Info

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Reviews

Didn't rent from this location this time, but did participate in their give a box, take a box program after having moved to the area.   The staff was less than personable or helpful.  I carried in three loads of boxes by myself with literally no interaction or assistance.  I'm old fashion and I still believe in good customer service. 

 8 years ago (07-08-2017)

Made a reservation online. Called ahead the day of pick up to see if I could pick up early and they already had the truck ready and waiting. Pick up procedure went quickly and smoothly. Return process took  no time at all. This is a well run location. Staff is friendly and works hard to get you in and out in a timely manner.

 8 years ago (19-06-2017)

This  business is a ( kkk)headquarters  ,that all work inside in outside... disrespectful  to black people I see this with my on eyes.   I’m (White  America  )if I was black America I would never come back to this location  . This is a sad world.ps the fat guy with the glasses Must be a grand
 wizard r set next to Satan....... (keep the key )

 7 years ago (23-11-2017)

I typically don't go out of my way to post a negative review, but this one deserves the 5-minutes out of my day. Staff was incredibly rude, both on the phone during the reservation (which I ultimately just ended up making online), when I picked up the vehicle and when I dropped it off. When I notified them that they forgot the moving blankets, the response was an eye-roll and heavy sigh. The big guy with glasses working the register (sorry, didn't catch his name) was so rude to everyone he checked out that every customer in line was just shaking their head in disbelief. It's a shame places like this aren't held accountable for their complete disregard for customer service, but hopefully this post will help. If you find this review before making a reservation, do yourself a favor and drive a few extra miles to another Uhaul center. If you risk it, be sure to call them out when they step out of line.

 7 years ago (28-08-2017)

Superb overall experience. Super clean vehicles and very nice & friendly staff! Alexandria did a great job to check us in. I made stupid mistake when returning the van at night and accidently dropped my own car keys into the "key return night box" while the U-Haul van keys were still in my pockets. Lol

I called U-Haul customer service to help as I would not be able to start my car nor would I get into my home without these keys. I was extremely surprised when (again) Alexandria pulled up after only 10-15 minutes at night to get the keys exchanged for me! Now - this was an extraordinary customer service! 
Thanks again!

We had a few U-Haul vehicles previously from their location at 2630 W Irving Blvd Irving, TX 75061. This was a horrible place with very rude staff so we are very happy to have found the Grapevine, TX U-Haul location!

 8 years ago (27-06-2017)

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U-Haul Moving & Storage of Grapevine

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