U-Haul Moving & Storage of Maplewood

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 2242 White Bear Ave, Maplewood, MN 55109, USA

Phone: (651) 770-3601

Website

moc.luahu@lridbbf050627

State: Minnesota

Zip Code: 55109

Update Info

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Reviews

This place seriously needs customer service training. I rented a trailer for only one day and when i returned the trailer before closing, the guy with weird earlobes charged me for two days. I told him i just rented in this morning and it clearly stated on the receipts. He then told me he sees that. I was like wtf. He knows that and still going to double charge me? He gave me a very bad attitude. We went outside to finish checking off the trailer then he and the manager exchanged some bad words. They have no respect for each other and customers. So RUDE!!!

 8 years ago (06-04-2017)

Horrendous, Teng, the store manager was the rudest person I have ever met. 

We rented a trailer from Uhaul to store some of our stuff while we were in the middle of moving, when I went back to retrieve my belongings, Teng wouldn't give back our trailer because I didn't have a second phone number to give him. He stated swearing at me and my wife and refused to allow us to get back our belongings.

We ended up calling their headquarters in order to get back our stuff. It was ridiculous.

 8 years ago (17-02-2017)

Helpful staff. Well stocked with moving supplies and accessories. 

 8 years ago (07-03-2017)

I had to leave my items in storage as I moved across country. When I made out back a month later I found mice nesting in my unit. They chewed up quite a few of my belongings, including a stuffed monkey my deceased mother loved and I kept as a memento. Thanks, U-Haul.

 8 years ago (24-01-2017)

I should have read these reviews before buying a hitch online because my frustrating experience matches multiple other prior reviews.  The online installation scheduling is useless, as I got a call saying the appointment I signed up for was not available and it would be the following week before I could schedule installation.  I tried to cancel the online hitch purchase in order to re-do it at a branch that could schedule installation sooner, but was told (by a customer service rep over the phone) that I would need to still pay $44 freight (because freight was non-refundable) and that the installation fees could not be transferred from one branch to another.  So, I waited over a week and scheduled the hitch installation from noon to 2:00pm.  I arrived early.  I asked about the status at 1:40 pm, and they said it would be a half hour.  I said I needed to leave at 2:00pm.  I could see from the surveillance screen that no one was working on my car.  At 2:10, we were not close to a resolution and I was unwilling to stay any longer, so they voided the entire transaction.  I am pleased to get a full refund, but I still am left with no hitch and so many questions about the process.  They clearly prioritize walk-in customers over pre-set appointments because I watched them serve customer after customer at the counter while my car sat untouched despite my allotted appointment slot.  I wasted a lot of time on various phone calls, a half a day at the branch, and am back in square one with no hitch.

 9 years ago (09-08-2016)

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U-Haul Moving & Storage of Maplewood

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