U-Haul Moving & Storage of Ocoee

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Moving Made Easier

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Moving Made Easier

Address: 11410 W Colonial Dr, Ocoee, FL 34761, USA

Phone: (407) 877-7642

Website

moc.luahu@lridbbf140587

State: Florida

Zip Code: 34761

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Reviews

A bit thanks to Peggy. We came in from out of town due to an accident. Long story short, we needed a trailer hitch and a trailer. This is just a few days before Hurricane Irma. She was running herself ragged. She gave me the expectation that the installation could not be done until the next day. Not what I wanted to hear, but considering all that was going on, it was acceptable. I get a call 3 hours later that it was ready to go. WOW! She got it done, with all the extra customers, before the time I expected. Very very very impressed with her and her team.

 7 years ago (06-09-2017)

Very horrible customer service from Shirley Guido. Waited in line for nothing. Was not greeted by her. Then only for the original customer to jump right back in front of me. Now I have no problem with him reclaiming his place in line but she let me stand in front of her for a while and didn't say she was still working with the gentleman. Only takes one rude person at a business for me to not want to come back. If you happen to be using them for any purchase, definitely wait on the other young lady.

 7 years ago (22-10-2017)

Made an appt to have a hitch put on 7am.  Got a call ahead my parts were in and was told not to come in that early if I was waiting and to come in between 8 and 9.  I get there at 845 and am told that I am late and now I will have to wait could be a few hours.  Manager essentially calls me a liar and says no one would have said that. She reiterated my appt was 7am.  I spoke with DM he apologizes and offers me 25% off because of inconvenience, fine I go back at 11am when I was told.  Pick up the car and the hitch is not as described from speaking with the original guy who or ordered parts and set up appointment it would use the existing manufacturers cut out.  The hitch is mounted under the car..... What a wasted day off.  Be aware that they only use the hitches that mount under the car here.  They do not work with existing cut outs.   Just pay a little more and go with the dealer so it's done right.

 7 years ago (02-11-2017)

Every time I have used this location it has always been a great experience. Never a problem, great guys doing a great job. Thank you to Colin, Dev, and Doug who made my experience great. 

 7 years ago (20-08-2017)

During the hurricane these people were working their butt off to help customers prepare. Thank you!

 7 years ago (21-09-2017)

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U-Haul Moving & Storage of Ocoee

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