U-Haul Moving & Storage of Sioux Falls

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 923 W 11th St, Sioux Falls, SD 57104, USA

Phone: (605) 339-0750

Website

moc.luahu@lridbbf560527

State: South Dakota

City: Sioux Falls

Zip Code: 57104

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

Horrible customer service! Don't use a debit or credit card because store will keep it and fraudulently charge it. Store manager authorized to charge my debit card without my permission for a storage unit AND charge me a late fee. I have called four times and NEVER even gotten a single call back or credit. Worse yet, when I tried to escalate to file a formal complaint, representatives made empty promises of results and call backs. Hopefully legal action will get me further than dealing with this company did

 8 years ago (20-02-2018)

Avoid...especially on the weekends.  Poor service, inaccurate information; moved from out of state...never returned our calls...when we arrived, learned they had NO elevator for the 2nd floor and had to switch locations.  Being "new" it took us forever to find the facility based on staff directions.  A little bit of staff training can go a long way!  We had to report a SERIOUS security violation that we observed during 5 trips to storage.

 9 years ago (07-12-2017)

We scheduled a rental with a truck from this location and then got a call the day before our rental should've began saying "There's no longer a truck available for you". The poorly trained representative said "You could just drive to Sioux City IA and pick one up there".  Right.... So now fulfilling this agreement is my problem? 

Little to no concern was expressed over what became a major inconvenience for us. Fortunately we were able to arrange with the landlords to stay an extra day, but this was a big hiccup. The reason given? Someone else extended their travels by one day online, and they didn't put our reservation in the calendar. (Weeks beforehand) 

I'd need to experience more respect from the company before I would book trucks with them again.

 9 years ago (13-06-2017)

Unfortunately after reserving a trailer and furniture dolly, when we arrived there were no dollies available.  They did offer to "sell" us one.

 9 years ago (26-10-2017)

Staff was extremely helpful but every time I've been there I've had to wait several minutes to get help because they are so busy.

 9 years ago (13-08-2017)

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