U-Haul of Boulder

The crew here is super patient and friendly. We had a wiring issue with the car, so unfortunately at first we couldn't rent our trailer until the wiring was fixed. The U-Haul guys referred us to a mechanic close by who were also very helpful and friendly. It took a long while to get our car fixed, so we went back over to the U-Haul to talk about getting the trailer since we NEEDED it right then and there. The guys here were so nice and went out of their way to stay after their work hours a few minutes so that we could pick up our trailer. I can't remember the name of the guy who mostly helped us out, but we felt that he genuinely was helping the best he possibly could. Thanks for the great service, you deserve five stars.
5 8 years ago (29-04-2017)

I came here today to buy moving supplies. I bought a few boxes and also got some free boxes from the returned but not sellable section. That was awesome, I probably saved $50. The two guys working were very helpful!
5 8 years ago (01-04-2017)

I used this location two days ago on Sunday. The crew were efficient and quite friendly. What more could you ask for?
5 8 years ago (17-05-2017)

You should avoid this location like the plague, especially while an employee named Michael works there. I had been looking at installing a trailer hitch on my wife’s car for some time, and found that U-Haul could do it for pretty cheap. So I purchased it online, and selected this location in North Boulder for install. Boy was that a mistake. I am usually a forgiving guy, but this was such a bad experience, I had to warn others. First, I scheduled the appointment online. Received a call the next day from an employee named Michael who said that he didn’t have that appointment time available, and that we needed to call and reschedule. This is fine, I know not every location has their appointments synced with the online one, so we called to reschedule, and spoke with Michael to set up a new time. A day or so later, Michael calls back and leaves a voicemail that our appointment time isn’t available, and that he “was moving us” to one later in the day. Then, when I looked up the new appointment details, and noticed that the $10 discount for paying online had been removed from the account. So I had to call and confirm the appointment, and go through the steps of getting the $10 removed. This time I spoke with Frank, who was nice and polite. He got us all settled, and mentioned that this was a 3 hour install. I’m glad he mentioned this, since my wife was planning to drive the car herself and go to a nearby coffee shop. The install day finally comes, and my wife and I drive her car to North Boulder (we live over in Firestone, this was the closest location). We check the car in with Frank, who gives us the OK to leave the keys with him, and even sells us on an additional mounting bracket for the wiring. After dropping it off, she had to drop me off in Broomfield, then back to our home in Firestone so she could have the car for errands. This is inconvenient, but not unexpected. Around 1:30 pm, Frank calls and says that the hitch we purchased doesn’t fit out model, and that he would have to use one that ran $90 higher. I imagine this isn’t his fault but rather a mistake on the U-Haul website which mismatched the model needed for my car, so I said it was alright. Around 4:30 pm, Michael calls and asks where my car is. The “appointment” was at 3:30, so he’s clearly been waiting around for a while. I’m surprised he didn’t take 5 minutes to look around the small lot for the car, or look in the computer system to see that it had been dropped off that morning. I told him that it was dropped off that morning, to which he replied “Oh, Okay. I will call you when it’s done.” At 6:30 pm, Michael calls me and says they are “having trouble” with the wiring, and that it won’t be done until tomorrow. Great. I wonder if that has anything to do with his hour of wondering where the car was. So another day of my wife dropping me off and picking me up in Broomfield from our house in Firestone. We pay for the increased price on the hitch, and are glad we are done with this place, especially with Michael, who rang us up while apparently beating his computer into submission. A few days pass and my wife mentioned that the hitch is rattling. I get back to take a look, and not only did they carve a giant hole in the underside, but they forgot to re-mount the exhaust system. It was just hanging there. Thank god she didn’t hit a big bump while driving, as she likely would have lost a big chunk. Since my wife needs the car to go to work, I have to spend my evening working on this. And of course, I had to uninstall and reinstall most of the hitch to access the areas where the exhaust mounting brackets attach. It was a real pain. TL;DR: After fumbling with my appointment time, and raising the price of the materials by $100, they had to keep the car overnight. After the install, I realize they un-mounted the exhaust system to mount the hitch onto the frame, and didn’t re-mount it. So I had to spend a few hours re-doing the whole install to mount the exhaust system properly. Glad we didn’t lose a muffler.
1 7 years ago (05-06-2017)

They actually care and go through absolutely everything! Ther two young guys who helped us on Sunday were amazing! They need to be paid a lot more! They run this place and run it well!
5 8 years ago (03-01-2017)