U-Haul of New Brighton

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Moving Made Easier

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Moving Made Easier

Address: 1134 Silver Lake Rd NW, New Brighton, MN 55112, USA

Phone: (651) 633-2015

Website

moc.luahu@lridbbf460927

State: Minnesota

Zip Code: 55112

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Reviews

This location seems to catch a lot of flak online, so I just wanted to balance it out some.  I've rented here numerous times and they always do a fine job.  I've never been redirected somewhere else to pick up equipment, which is nice (and something I've had to do at other U-Hauls).  The lot is small, but what can you do about that?  I have no complaints and will continue to rent from U-Haul New Brighton.

 8 years ago (08-05-2017)

Average service level.  I've rented trailers and trucks from them a few times, and the service is relatively average — nothing too special worth writing home about.  More often than not, the service leans a little on the slow side, so plan on adding more time than you think it will take to get your rental taken care of.

 8 years ago (02-05-2017)

I have rented from this location many times in the past years. Service is the best. Equipment never fails.

 8 years ago (28-05-2017)

Large selection of uhauls at good prices, the store sells lots of packing supplies, and the service was good.

 8 years ago (01-12-2016)

Got charged for an extra day.
I have rented trailers numerous times from this facility and others. I typically rent the trailer at the end of the night on Friday or Saturday and return it after hours on Sunday. The trailers were always checked in Monday morning by the staff and I would pay for my one or two day rental.
Bryn Grafnitz, however is apparently a money-grubbing and charged me an extra day for my trailer returned Sunday after hours. This is not fair as I paid for an entire extra day during which they have the trailer and could rent it to others. 
I called customer service, they said that I would be called by the management (Bryn), but I never was called. 
I called again and they said that management (Bryn) had left a voicemail message, but he certainly had not. I was waiting for this call. He also had uploaded video footage of my return after hours to justify his greed.
I am currently waiting for another call...
Other facilities/companies do not take anti-customer approach. 
Do not use this facility.

      
      
      
 8 years ago (08-10-2016)

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