U-Haul of West Town

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Address: 7209 Kingston Pike SW, Knoxville, TN 37919, USA

Phone: (865) 584-8608

Website

State: TN

Zip Code: 37919

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Reviews

The employee David helped me so much. He was very understanding and really nice. I had a great experience there all of the employees seem like hard workers and have great service!!

 8 years ago (23-11-2017)

I have rented trucks from them on more than one occasion. But more frequently, I get my propane tank refilled here. Much better pricing than swapping tanks at the gas station. They're always very friendly.

 8 years ago (13-11-2017)

I delivered a cargo box here, today, and the manager and crew were a tremendous help in getting me on my way. They didn't have to help me, but they were very kind. They seemed to treat their customers in the same helpful fashion. 

FYI:  When I was in there, a customer complained that his truck didn't get very good fuel mileage and cussed at the crew and manager.   Lol:  when you rent a moving truck and load it down with heavy items and then proceed to drive through The Great Smoky Mountains, it's not going to get 20 mpg, like a car; it probably won't get 10.  18 wheelers are lucky to get 7, with a light load, on flat land, in the summer.   Lol

 8 years ago (27-07-2017)

I deal with this Uhaul regularly, from major moves to small hauling. This is the WORST service I have ever received at this or any other Uhaul. I sat in here for 12 minutes before anyone even acknowledged my existence; the computer wouldn't accept my card so I had to leave a cash deposit of $100 in addition to the estimated rental cost. No one ever discussed he had level, we didn't do a walk around the truck, nothing. I bring it back at 7a this morning, as instructed. First, the only person authorized to make a cash return is the GM who is NOT in the building so there's not even any cash to give if someone could do a return. Then, for some reason my contract is just LOST- can't be pulled up in any way, shape, form, or fashion. The GM was called at 715a and he couldn't seem to help over the phone. He said he would be in in ten minutes. At 735a he was called again and he said ten more minutes. At this point I've been in this establishment for 35 minutes, now late dropping my daughter off for school and for work. I go back around 815a and no one greets me, GM still not in the building. He finally walks in at 825a and tells me I was overcharged $57 to begin with and he still cannot pull up the contract. This goes on until almost 9am. Utter incompetence and disregard for customer time, order, and company reliability.

 8 years ago (02-08-2017)

Great service and friendly employees. Thanks for all your help!

 8 years ago (01-10-2017)

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