U-Haul Storage of North Lynnwood

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Address: 14429 WA-99, Lynnwood, WA 98087, USA

Phone: (425) 741-8568

Website

State: Washington

Zip Code: 98087

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Reviews

These guys were fast, accommodating and friendly. Had a unique situation with our personal truck breaking down in the middle of a trailer rental, they were able to get me into a rental pretty quick and painless. 

As soon as my truck was out of the shop, they gave me a prorated amount. Good business.

 7 years ago (22-12-2017)

Worst Moving Experience Ever. I don't know if I'll use U-Haul again, since it was made apparent that my experience was not a unique one, either.

I reserved a particular truck several days in advance, even had the confirmation call the night before pickup and they acted like everything was fine. Even edited the time I would need the truck that night before. Then I came in, half an hour early for my truck, and was told that my reservation was not only switched to a location much further away (I don't own a vehicle and had already Uber-ed to this location), but that it would be available 5 hours later than my reservation, because they "didn't have anything" and it was "the weekend of the first". The terms of my move made it necessary that I move on THAT particular day as it was the last day in our house but we couldn't get keys to the new place til that last day too. 

There was no call, not ANY sort of notification before I wasted time and money showing up for my truck. How is that possibly a way to do business? Even if other customers are over-staying their reservations, there should have been contact.

Tip for the wise - a lovely private company called J&R truck rentals down the road had a truck for us to use last-minute. There was a line behind me of other U-Haul customers whose reservations had been messed up as well.

 7 years ago (17-10-2017)

I rent trucks here fairly often, and have never had a bad experience.  Help at the counter is always pleasant and efficient, plenty of inventory, and return/check-in is fast.

 7 years ago (06-10-2017)

Liars, Bait and Switch! AVOID! AVOID AVOID!	

When I rented a unit at this location in September 2016, I had asked about 24 hour access. It is clearly advertised (as of this writing) on the uhaul website that this is an option. When I signed my lease, I was told the requirement for having 24 hour access was to "be a customer for a few month".

As of a few weeks ago, I called about enabling 24 hour access on my unit. I was then told "Yeah, just come in, sign a form, we give you a new key, thats all it takes."

I came in on 10/09/17 (I have been a customer for a year now), and was told that I could only enable 24 hour access w/ the general manager, who wasn't in. When I asked why the young lady at the counter told me that I had to go through a background check to get 24 hour access. She then proceeded to tell me that they "have a lot of problems with people doing drugs in the units, and living in them.". When I started to argue about why it says nothing about this on the website, all she could say was "Yes, you're right, we really should change that.". I advised them that they are falsely advertising, at which point the rep next to her jumped in with this gem; "Sir, it's available, we're just no longer offering it to anyone. So it isn't false advertising." That guy has a future managing Trump's twitter account with logic like that.

Further, other than knowing I was a customer by my own statements, no employee even bothered to look at my account, pull up my info, etc. 

While all this was going on, the other reps were busy with a customer who stated he was billed 30 miles more than he should, and the Uhaul driver they were talking to on the couldnt remember which truck he drove a few hours ago to help them. What a circus.

Pretty impressive how I got strung along while they collected my rent for a year. Moving out asap. I filed a BBB complaint on the false advertising issue as well.

When I got done with all of this, I noticed this sign on the storage building itself. Even if they set it up for me, it wouldn't have worked. What a joke.

 7 years ago (13-10-2017)

Very friendly people. Was taken care of very quickly.

 7 years ago (13-11-2017)

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