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Reviews, get directions and contact details for U.S. Bank Branch

U.S. Bank Branch
Address: 9090 Central Ave, Montclair, CA 91763, USA
Phone: (909) 399-5637
State: California
City: Montclair
Zip Code: 91763


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

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Reviews
Horrible , Came in to open an account i already have another one at wells fargo , the guy was chewing a gum , he spit it in his hand and throws it in trash then shakes my hand with the same one he spit in , he has no idea how to open a bank account , he starts asking his colleagues which are busy doing other things, he then pulls another chewing gum , keeps chewing and wasting my time , my ID is not enough he asks for my passport , i show him the passport , my passport and ID are not enough now he wants anything with my address on it other than my id , i show him my california fishing license , but its not enough so i show him my car registration , suddenly it turns into an investigation , why is your address in another california city ? Well it's because i am doing some business here and a friend said this is a good bank should have an account in it . He is now on the phone with customer service , they asked him does your client have a passport ? He says no he doesn't and my passport was in his hands , he later said that he thought my passport was only a visa !!??!!? He puts his elbow on passport trying to hold it open and he ruins the main page where my photo is .. Now my passport photo has a white crack on it . He starts calling customer service and consulting more people , now more people are asking me more questions making me feel so uncomfortable , he then comes back and says .. We can't open the account because you are in a different california city . After 45 minutes of wasting my time , and note that the first document i gave him was my ID so he knew i lived in a different california city all from the beginning ... How can i trust putting my money in a place where people don't know how a passport looks like? Where people spit gum in their hands before shaking yours ??? Why should living in another city be related to the eligibility of opening an account ? So many questions around this bank makes me wonder why i came in the first place
9 years ago (09-09-2016)
Extremely helpful staff. Happy customer!
9 years ago (15-10-2016)
Best banking service around, everyone there is friendly, helpful, courteous and quick.
9 years ago (16-02-2016)
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