U.S. Bank Branch

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Address: 311 W Los Feliz Rd, Glendale, CA 91204, USA

Phone: (818) 547-4112

Website

State: California

City: Glendale

Zip Code: 91204

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 2:00 PM

Update Info

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Reviews

Utterly Wretched and Horrible!!

The is by far the most perfect example of allowing unqualified, unethical, and purely biased employees to hold positions of which they have NO comprehension. 

I assure every reader that this is not an unjustified rant. It is an eye opening experience that everyone interested in this branch location should be aware of. I have 7 years management and 10 years customer service experience with an acute understanding of ethical business practices.

Initially, I had recommended US Bank to my wife because I had only positive experiences with the company in the past - in another state. Other locations have been pleasant and professional to deal with. 

However, there is a senior employee - forgoing a name, I will say it is a female with long black hair - that had demonstrated the highest degree of negligible customer service my wife and I had ever the displeasure of experiencing.

My wife was in tears from the discrimination and disrespect she suffered - caused by this woman. Yelling, refusing to cash a company check, insulting, belittling, and intimidation tactics... This in No Way is the mission statement of the company nor is it a acceptable interaction between a representative and customer.

The incident was brought to the attention of US Bank's regional Security Department and a decision was made - by them - to close my wife's account. 

All attempts to reason with the Security Department against the mistreatment and final decision were pointless. There was no regard to the victimization of my wife, and no mention of the associate's actions. They are pro-company and 100% biased...

Please make certain a similar incident does not happen to yourself or someone you care for..

 9 years ago (12-09-2017)

I really appreciate their weekend hours. I'm very busy during the week, so having the option to make deposits for my business on Saturday or Sunday is great. 

 11 years ago (29-11-2015)

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