United Moving and Storage

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Address: 4326 W Cheyenne Ave #110, North Las Vegas, NV 89032, USA

Phone: (702) 818-5600

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State: Nevada

Zip Code: 89032

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Reviews

If I could leave zero stars I would. The person who put a five star for this company got very lucky. Sales guy who I think was Ben is a good salesman but a horrible person saying it would take 2 weeks from pickup to drop off.  Almost 2 months later I am getting my stuff. Guys who picked up stuff from my house pissed on my bathroom floor. And gave me 5 hour window of pickup well they were an hour after the 5 hour window. When I didn't hear from them in 2 weeks I called and the lady told me that I needed to send an email for my confirmation of delivery which I had told Ben and the movers I needed it asap (neither mentioned needed to send an email.) So if I hadn't called, my stuff would still be moving from truck to truck because it wasn't a United truck that delivered my stuff and then when they finally got here the driver was too scared to park on my road and we had to haul it the rest of the way. Worst company and experience ever. They did not seem to care when I told them all these problems. And to top it all off most of my furniture was ruined. And the bed they compared about wrapping with plastic was unwrapped. Please if you read this trust me pay a little extra and get a nicer moving company. I bought insurance but we will see how that goes. United recommended them so we will see if they are shady like United. I do not have my hopes up. Look on yelp to see pictures.

 9 years ago (20-07-2017)

This company took all items on Aug 22nd and they asked when they can deliver it. I told them I am ready to receive the items on Aug 26th. But he put Sep 1st in the agreement sheet and said it will not take that long. Today is October 3rd and I did follow-up several times. They are saying the SLA is 21 days from September 1st. I am going to file dispute and a case against this company.

During the pick up, they said they cannot shift my sofa and asked for $500 more if needed to shift. Sofa was there in my estimate.

 9 years ago (03-10-2017)

DO NOT USE THIS COMPANY!!! 
As soon as they were at my house the day of the move the 1st thing they said " this will be way more than you were quoted!!". They mobed things they shouldn't have and left thing they should have taken.  As the truck was getting unloaded they had stuff that wasn't mine, so you can guess that some of my stuff probably didn't make it.  Which at this point with the way my thing look is no loss.  Almost all furniture has big scratches, marks, or is broken.  A lot of my boxes are wriped open, crushed or upside down.  I have opend a few boxes and have already found broken thing.  They are still unloading as I write this.  The guys unloading seem fine. It's all at the Las Vegas end.  Again DO NOT TRUST THIS COMPANY.

 9 years ago (15-09-2017)

Stole my belongings and customer service was horrible quoted one price and when the movers got there they up charged me 300 plus stole valuable items out of my boxes do not trust this company worst experience ever and they don’t take care of your furniture scrapes and scratches everywhere they’re not even worth the one star too bad I didn’t check the reviews before

 9 years ago (04-12-2017)

Run, do NOT walk from this company! Move was from CA to NJ. Worst move ever! They just don't care!!!!

As other reviews have noted, they really act like they are going to provide great service during the sales quote process, but once the move starts the issues start and the communication goes to zero. 

When the movers show up the first thing they say is the quote is off 30%, you inquire how could that be since you provide a complete list of the major inventory items, they state that your sofa is 7' and our quote is based on 6', ok why did they not ask this during the quote process? At this point you can't tell them to leave since you need to move and you can't get another moving company to do the move that day---what a scam!

At this point communications goes to zero, you call and talk to your sales person who states she only handles the sale/booking of the move, once the move starts others in the company handle the move---what a JOKE! You ask to speak to the GM, he takes your call the first time, blames the owners for all the staffing issues and will never take or return your calls again. 

They hand your move to other companies, your items might move/transfer to 2-3 other companies which have zero interest in your concerns about the move, you didn't hire them. The truck(s) broke down 2 times and they had to reschedule the delivery, great you take the day off for the move and they don't show up! You try to call United Moving at 8:30 AM to find out what's going on, they state customer service is late coming in, call back at 9:00 AM, you call back at 9:00 AM told they are still not in call back at 9:30 AM, most companies you would leave a message but don't waste the time, they never call you back. 

Once the movers showed up for the delivery the first thing they want is the cash or USPS money order, I now understand why, they damage the walls and don't tell you. Make sure you check the walls prior to releasing the movers. The movers tried to leave without setting up the bed, when asked why they have not setup they say you want us to set up the bed----YES it's included in the price! Try asking and not just running out the door. 

Make sure you inspect all your major items and note the damage on inventory form, they damage many of the corners of the furniture because they did a poor job wrapping the items. They also damaged the TV stand for the same reason, poor protection. We had many other boxed items damaged which we could not note until after the movers left. 

Now you call United Moving about the damage and they state we will send you a form, complete the form and send to some insurance/inspection company. They don't care about you or the move at this point!

If they allowed I would give this company ZERO stars!

Again, do NOT use this company, use one of the major moving carriers that take the responsibility for the entire move and they actually care about you!

 9 years ago (13-04-2017)

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United Moving and Storage

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