United States Postal Service

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Address: 400 Gilead Rd, Huntersville, NC 28078, USA

Phone: (800) 275-8777

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State: North Carolina

Zip Code: 28078

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Reviews

Kimberly is an absolutely HORRIFYING employee. I am absolutely shocked she maintains employment. Immediately upon answering the phone she was giving me attitude. My package I sent my sisters said delivered at 4:01pm yet my sisters said there was no package and NO doorbell ring or knock on the door- they had been home! Kimberly tells me it actually was "undeliverable" because there was no covered patio and it was raining. My sisters have been getting tons of deliveries in rain without issue- normally it's placed in a plastic bag or left at the back door where it's covered! (And there is NO fence preventing access to the back door). Use common sense! Rain has never been an issue until now! Kimberly was SO rude to me and kept interrupting and talking over me as I was asking if there are any solutions such as my sisters coming right now to pick up the package. Kimberly was absolutely horrid and told me it's too bad, my sisters won't get their gifts until after Christmas, and then hung up on me! I called back to ask to speak to the postmaster, and Kimberly hung up on me again! What is wrong with people? It's supposed to be the Christmas season with joyful spirits and she was just so unconcerned and hateful towards me. Obviously anyone in my shoes would be frustrated that they paid $72 for priority shipping, that ended up getting delayed and then not even delivered in time for Christmas. I couldn't even find out why they didn't use plastic bags like usual because of Kimberley's unwillingness to help me and disgusting mannerisms. I will be reporting her for sure, she should NOT be working with customers!

 7 years ago (24-12-2017)

I have always found the staff at the Post Office on Gilead Rd Huntersville ,NC very helpful and always friendly. I have also had to wait in line for ten minutes but with no complaints. These people work hard to do everything efficiently and properly - sometimes that takes time and a bit patience. Kudos to all who work there.
D.Ford

 8 years ago (24-08-2017)

This place should be totally cleansed. I'm 52 years old, and I've never experienced more nasty and rude employees under one roof, in my entire life. Particularly one of the Officers in charge. Her name is Gladys Torres from New York. Very bad attitude. After a couple of conversations with her, it became evident that the nasty employees are the result of this very rude and nasty supervisor. How she was promoted to supervisor is beyond comprehension. Most recently I contacted the post office regarding undelivered packages. Unfortunately, I called on her watch. She answered the phone, I began to inquire about my packages that I had been tracking, and as expected, she rudely enterupted me, and when I expressed that I didn't have time for her unprofessional attitude she placed me on hold, never to return to the phone. I didn't hang up, because I was documenting the call. Nevertheless, I remained on hold, just to see how long it would take for her to return. After well over an hour, I hung up the phone. This way she couldn't say "well I returned to the phone, but there was no one there". Very Nasty disposition. I have other documents regarding other matters, in which I will compiled together and presented to the local Post Master, as well as the National Post Master, in Washington DC. Sometime you must sacrifice your time and do what needs to be done, in order to bring about change for the better good of everyone.

 7 years ago (22-11-2017)

This location has the rudest "customer service" agents I've ever seen. The guy said they didn't have out drop off receipts because it's Christmas. I said "are you serious?! He said and I quote "did I stutter??". Wow. Who does that?! He should be in the back not customer facing

 7 years ago (12-12-2017)

If I could give a 0 rating I would.  While my husband and I were visiting, we witnessed an elderly woman being treated rudely.  She went inside the exit door at 12:07 (they closed at noon).  While still assisting others, the guy rudely said to her they were closed.  She said she was aware.  She reminded him that she was there yesterday and made a mistake.  She continued, "Remember, you told me to come back today?"  He told her to come back Monday.  She slowly turned ariund with her cane and walked out.  It wasn't just the what but the how he rudely spoke to someone who should have been treated with much more respect.  We observed a lot of unacceptable communication like this.  You need to have a better approach to ADA and elderly people... all people.  I'm in customer service and this is one I will use in our business as the poorest example.

 7 years ago (18-11-2017)

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