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UnityPoint Clinic Family Medicine | Urgent Care at Ankeny

  1. Iowa
  2. Ankeny Hospital
  3. Ankeny Health

Reviews, get directions and contact details for UnityPoint Clinic Family Medicine | Urgent Care at Ankeny

Address: 3625 N Ankeny Blvd, Ankeny, IA 50023, USA
Phone: (515) 964-4600
State: Iowa
Zip Code: 50023


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Reviews
I really love the staff here and never had a waiting problem before the new location. I waited for a half hour and noticed my wait time hadnt changed from 69 minutes. I am not sure what the issue is there but i will not be going back. I should have listened to my pharmacist when she said not to go there.
8 years ago (01-08-2017)
We have normally had a decent time at this urgent care until this week with the new building. It is very nice but yesterday it took 30 minutes just to get our name on the board and once it was on it said an hour and ten minutes. After about twenty minutes our time status had not changed. We came home because my son deals with ear infections decently well and thought we'd try an appointment with family medicine today. Called right away in the morning and there were no spots available. Husband tried urgent care then again today and it was just him and another person in the waiting room and they waited 50 minutes. In all that time waiting it took a doctor two minutes to tell us that our son had an ear infection which we already knew. There has to be a way to get through quicker and we might be going to the Iowa Clinic next time instead. The building and the people are wonderful, but they can't make up for this kind of wait. Also, why is the urgent care waiting room so small and the family medicine one is overly large? *I have posted on here because I can't find any contact information on their website to contact them directly as I would prefer.
8 years ago (11-04-2017)
If I could give this place a zero I would was waiting for and hour and 10 min in the waiting room with my ear bleeding from the inside in alot of pain and when I asked how much longer it was going to be the lady said in a couple minutes wait for 10 more minutes than said I will go some where else and the other lady said ur not even on our list to be seen after waiting a hour and I'm not on there list are u serious
8 years ago (13-03-2017)
I have been going to this location since it opened. I will drive out of my way from Ames, West Des Moines, or Altoona just to come to this location. The wait time is always pretty short, and the care has always been wonderful.
8 years ago (21-10-2016)
I have never encountered so much incompetency in my life! I have tried times to reach someone at the office AND the billing company they use to discuss a bill I have received. Not only have I received bills for co-pays I paid WHILE I WAS THERE! I have also received a refund for a visit that should should never have been billed to my insurance. I can not get ONE person who is smart enough to help me, when I do get someone on the phone. And that's when I get someone. I have left four messages and NOBODY calls me back.
9 years ago (13-06-2016)
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