University Auto Center

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Address: 1817 North Sr 97, Ellensburg, WA 98926, USA

Phone: (509) 962-7151

Website

State: Washington

Zip Code: 98926

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Reviews

Device was great! Johnny our salesman took great care of us.

 7 years ago (05-10-2017)

My husband and I purchased a new Jeep at University Auto Center last weekend and we cannot say enough good things about our experience!  We have been doing a lot of research on new Jeeps, but just haven't jumped the gun to actually go and look at them as we just have always hated the car buying experience (pushy, slimy, not trustworthy, etc... sales people).  We were completely blown away with how easy the buying experience was with Dale and Holly at University Auto Center.  They made arrangements to go pick up the Jeep at a different dealer and bring it to their lot for me.  Everything was so smooth, from the initial call to Dale to signing documents with Holly, it was all a breeze. Never once did we feel forced or uncomfortable.  Dale explained all the new 'goodies' that came with the Jeep and how to use the new features.  I would certainly recommend University Auto to anyone looking for a new vehicle and we will continue to go back to them for our next vehicle!

 8 years ago (14-02-2017)

This is my experience with this dealer. Called and asked for a Tahoe around 60,000 miles and spoke with a sales rep. he told me they didn't have any but took my phone number.
 A couple of weeks later he calls me and tells me he has something similar to what I'm looking for so we set up an appointment for Saturday morning. 
Saturday comes around, me and the whole family head down there to look at the Tahoe, the wifey ends up loving it so we decided to have our credit run to see if we can get a good APR, the sales rep. tells me that we need to talk to the finance lady and that they will call us on the phone, so off we go to have breakfast.  
This was 2 months ago and I never got a call back from anyone, ( I called them once after that Saturday to find out what happened and the sales rep. apologized and said the she was busy and that they would call me in 10 min.), never heard from them again... !!
 Great job in customer service University Auto Center!!  
In this same review I would like to thank Prestige Motors in Yakima for giving us a great APR on the Tahoe of our dreams and for treating us with respect and being true to their every word they promised. I would also like to mentioned that we won a Xbox one in the wheel of fortune game they have..

      
      
      
 8 years ago (13-04-2017)

Frank in the service department is awesome. He let us know what was covered and gave us info on what his opinion was on the reimbursement for us.

 8 years ago (15-06-2017)

Getting ready to head over the pass this morning to go home after being stranded at loves because of weather, our truck started hemorrhaging fuel. My friend and I walked over smelly and covered in coolant and diesel asking about a piece of hose for a fuel injector breather line. Their service department led us over to their parts department, but before they did they offered to drove us anywhere we needed to get the help we needed. We ended up getting the hose and a plug at no charge and we are extremely grateful. You saved us at least a few hours, at worst probably a day or two. Thank you so much.

-Two smelly Soldiers on their way home finally.

 8 years ago (10-03-2017)

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