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Veterinary Medical Center North–University of Minnesota

  1. Minnesota
  2. Minnesota Veterinary Care
  3. Minneapolis Veterinary Care

Reviews, get directions and contact details for Veterinary Medical Center North–University of Minnesota

Address: 1365 Gortner Ave, St Paul, MN 55108, USA
Phone: (612) 626-8387
State: Minnesota
City: Saint Paul
Zip Code: 55108


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
UPDATE: (2/26/18) Ever since I left this review - a little less than two months ago - I’ve noticed a huge improvement in wait times. The two times I’ve called in since posting my initial review I was on hold for less than five minutes and I’ve been able to get in within a week or less for both appointments I’ve made. I’m not sure what prompted the change, but this improvement has been really helpful for us. I want to say how much I appreciate these changes and hope that they continue. We decided to make this our primary care vet after moving to Minneapolis, however, the longer we stay with the U the less convinced I am that this clinic is a good fit for anyone who isn't seeking emergency services for a pet in critical condition. By far the worst aspect of this clinic is the inordinate delays they have. Each time I've called--whether it's to schedule a routine appointment, ask a follow up question about the vet's instructions, or receive help in determining if the pet truly needs to be seen--the time spent waiting on hold *always* exceeds 20 minutes no matter what time/day I'm calling. When I do finally connect, the person answering on the other end of the phone always seems to be rushing me through to try and get to the next caller. I completely understand that they want to address everyone waiting efficiently, but after waiting for sometimes up to 1/2 hour to speak with a staff member, being pushed through the call as brusquely as possible is frustrating. Then there are the wait-times for appointments. Each time I have called requesting my dogs to be seen, I'm always told that the next available appointment they have is in 2-3 weeks. I've called before for dogs dealing with issues that can't in good conscience be delayed more than a day only to be told that they simply can't see me for several weeks, and that if I want their clinic to address it I'll have to go to urgent care or emergency services. Both of those strike me as extreme options, and I hate to take away space from others whose needs may be more life-threatening (urgent care is a first come first serve option, by the way). Additionally, urgent care and emergency services are significantly more expensive than standard visits. Finally, urgent care hours don't begin until 5 pm, so not only is it more expensive, it's also not available during the day. More than once, we've had to turn to other veterinary clinics who are able to fit us in, often the same day or next day, because we've been told by the U that there simply aren't any openings for weeks and that we'll have to go to urgent care at 5 pm. This is all extremely disappointing, especially because--when we have been able to get in (for routine shots that can be scheduled weeks in advance, for example)--the vet techs and vets we've met and worked with have all been very kind and generous with their time. I really enjoy meeting students in training and watching them learn, as I often do alongside them! They've developed positive and loving relationships to my pets. I have appreciated each visit I've had at the U so far. However, I just don't feel like the U is able to provide our pets with the availability that is necessary of a high quality vet clinic. If the lack of openings and exorbitant wait-times on the phone continue we will have to unfortunately look elsewhere. Being forced to choose between doubling the routine examination fee on top of a trip through rush-hour traffic (because, again, the woman that I spoke to on the phone reminded me, it's "first come first serve so the closer you come to 5 pm, the better chance you have of being seen") or delaying an appointment by two weeks which could lead to more serious and permanent damage doesn't really strike me as a reasonable set of options.
7 years ago (26-02-2018)
My dog and I were very well cared for after a dog attack. They provided me with items to take care of my wounds while they met my dog's needs and I felt that he was in great hands while I left for the ER. It was late when they were finished and the bank flagged the transaction as fraud. They let us go home after a traumatic ordeal without any issue.
7 years ago (26-01-2018)
I want to thank Jen, Dr. Mcfey, and anyone who helped out with our sweet Oscar. He had a herniated disc slip in his spine and needed emergency surgery. The updates were amazing, the care was amazing, and we are SO thankful for them caring for our dog who is our world.
7 years ago (22-02-2018)
My local vet referred me here. So I called several times and spoke to a woman named Sharon. I wanted to know specifically what they were going to do at my pet's appointment and how long it would take, who would do the procedures, would there be hospitalization and what the protocol would be. Sharon kept saying there was no one around to answer my questions and to quit calling and that they would call me when they had answers. I reminded her that I called when she herself had told me to and she got short with me. Well I'm still waiting for a return call and it's going on two weeks and nothing. This indicated to me that their commitment to my pet would be lacking. I could not allow my pet to languish in horrible pain any longer, and her case was urgent so I immediately took her elsewhere. ETA: Going on 3 months still waiting for that phone call. I tried again and again to call them and give a report to their customer service. No answer--stuck on hold
8 years ago (19-12-2017)
My furbaby Tyson needed emergency surgery and the VMC did an excellent job. Dr. Blackford-Winders did a fantastic job and even made sure to take samples so that Tyson could be part of clinical trials. I have never been treated better in a crisis and talked to in a calm professional manner that I understood. The VCM staff treated us like family and gave Tyson the beat possible care available. I would highly recommend the U of M VCM over traditional speciality care clinics like Blue Pearl. For the money you get far superior care at the VCM and friendly staff that genuinely wants to help your furbaby. Fantastic experience all the way around.
7 years ago (05-02-2018)
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