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Urban Air Trampoline Park

  1. Texas
  2. Garland Gym

Reviews, get directions and contact details for Urban Air Trampoline Park

Address: 3046 Lavon Dr #129, Garland, TX 75040, USA
Phone: (972) 295-9177
State: Texas
Zip Code: 75040


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Reviews
First off, I want to start off by saying that since this location has been open my family and friends and made a point to come here several times a year to enjoy the park. This weekend I bought 3 4 pack passes (spending over $210) for 9 kids to come play with my 3. Well, a 'new' policy is in effect to where you HAVE to either buy their socks ($2.50/pr) OR jump bare foot. Okay, I understand new policies but not the way this one is being enforced. I get there, get my wrist bands (pay over $210) sign all the waivers, the kids go off to jump, about an hour in workers start telling them that they have to take off their socks OR go buy a pair of URBAN AIR socks. After the 5th kid came to me upset I went back to the front to see what the deal was. I was told the same thing. I have no problem with 'policy' but if this is something you want to enforce then I think that you should INCLUDE that information up front when a customer is buying tickets to get in. At this point I'm irritated and so are the kids. I asked the manager if we could look past it this one time, she tells me NO. I ask if there is a discount because I am purchasing over 10 pairs she tells me NO. Eventually I buy the socks so not to upset the kids but I promised that I would write a review. I understand that policies change, but if you are asking for additional money from someone and NONE of your services are refundable, it's only fair to disclose EVERYTHING up front. I won't be back. I will find a new way to entertain the kids as the employees and management here aren't concerned with quality customer service.
9 years ago (20-08-2017)
The workers here are very friendly and easygoing about the rules; while at the same time they make sure safety is a priority. Also, not only do they have trampolines, but many other fun options. I never leave without a smile. And as gymnast myself I can tell fellow gymnasts that this is a fabulous place to practice new skills. I got my back hand-spring at Urban Air. I have been here many times and I definitely will be a returning customer! 😀😉 Get up Get fly Gravity is over rated
9 years ago (08-07-2017)
My son and his cousin love this place. Heck im grown and i think its pretty neat. Bot too expensive either. And now they added alot of cool arcade games along with everything else. We had my sons birthday party here and they were awesome help!!!
9 years ago (29-08-2017)
The parties are very over priced and unorganized. The workers dont tell the guests to sign a waiver first lots of time is wasted going back and forth before the kids were allowed to jump. It would have been cheaper to just pay general admission for each guest. All they provide is plates, napkins, forks and a water for each guest and the table. The party host wasn't even around when we needed her. Everything else cost extra and adds to the price of the party. While the trampolines are fun, the facility doesn't seem very clean and the party packages are definitely not worth it.
9 years ago (26-08-2017)
My son and I went here two weekends ago. We have a lot of fun visiting different trampoline parks. We have been to several Urban Air locations and this by far was our least favorite. If we needed something, we had to find someone. There was no one posted at the stations. No one officiating the dodge ball game. No one over the warrior course. No one encouraging parents to keep toddlers in their designated areas. No one seemed to care about the areas we paid extra to access. Free access to everyone, any age, no one seemed to care. We were constantly having to maneuver around underage kids in the big kid areas. This place is terribly disorganized. I am not typically one to gripe but felt I wasted my time and money, when my son and I could have been having a better time someplace else. A waste of time and money. We will not be back. I spoke to the manager on duty. He seemed to think the place "was" organized and assured me of this. So, I humored him, only to walk back out to the floor without an employee to be seen.
9 years ago (01-07-2017)
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