United States Postal Service

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Address: 3375 Ellicott Center Dr, Ellicott City, MD 21043, United States

Phone: (800) 275-8777

Website

State: Maryland

City: Ellicott City

Zip Code: 21043

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

Worst postal service ever! If I could award them zero stars, I would. I live in a condo and my mail was constantly being delivered to the wrong box and I would have mail left at my doorstep (important tax documents, bills, etc). I wrote many notes and left them on the mailbox stating my name, unit number, and which box was mine. Still had issues. Eventually, the mail just stopped being delivered altogether. I called the post office to try to figure out what was going on. The man I spoke with assured me that this was resolved and that he wanted to show me that they can deliver mail properly. It was a Friday, and he assured me it would be delivered on Monday. It was not delivered. I ended up having to go to the post office to pick up my mail. I asked them to please make sure my mail is delivered. They assured me it would be. Mail resumed normally the rest of the week. Then the mix up started again. I was supposed to receive a package. When I checked the tracking info, it said "package was placed in residence mailbox yesterday." When I checked the mailbox, it was empty. I saw the mail carrier on my way out to walk my dog. I tried to explain the issues to her and she was very defensive and rude. She acted like it was my responsibility to figure out which of my neighbors had my mail and to tell them to return it to the mailbox. Then she showed me the stack of mail she had for me, so I assumed when I got back from my walk that it would all be in my mailbox. NOPE. Just one package. That whole stack she showed me was not in there. I just tried calling the post office and explained what happened. I have now been on hold with them for 20 minutes. I cannot begin to explain how frustrated I am with this post office.

 7 years ago (28-02-2018)

Very bad customer service. I went there at 9:30 AM in morning, but everybody was looking tired. Not ready to help customers. I talked employee name Sarah there, she was terrible. I asked her about available mailing option, but she was not ready to help. Before learning their work they should learn how to treat customers.

 7 years ago (16-03-2018)

The people that work the counter, worst customer service. You can tell it's a job and that is it. Had to tell the young girl to speak up several times bc I couldn't hear her and she was on her phone refreshing her Facebook page.. plus the kiosk has been broke for 3 months and when I asked she said just go somewhere else if you don't like it here.. stay away.

 7 years ago (11-02-2018)

This is the worst post office ever!! everyday we wonder if we will even get our mail or have to go to our neighbors and get it.  3 tracked packages  disappeared after reaching this facility, and 1 damaged - all within two months.  Thank you for taking the time to care about your profession.  They should shut down and/or replace the personal from this location.  Please avoid if possible. You will be better off.

 7 years ago (23-09-2017)

I don’t understand the low rating this Post Office has. We do sometimes get misdirected mail, it never seems to be a big deal.   The Clerks at the counter are always helpful and efficient.  Even friendly, more so than a horrible experience I had at the Catonsville branch.

 7 years ago (14-11-2017)

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United States Postal Service

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