US Social Security Administration

Reviews, get directions and contact details for US Social Security Administration

Address: 3280 Northway Dr, Minneapolis, MN 55429, USA

Phone: (800) 772-1213

Website

State: Minnesota

Zip Code: 55429

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Reviews

I've used this office twice in two years, most recently 2/23/17.   Both times I arrived before they opened and waited in line outside, being the 10th to 15th  waiting to check in.  On these occasions I was helped within a reasonable time and with courteous treatment.  The person I spoke with was thorough and took care of my questions and everything else I needed.  Even the security guard was helpful, answering questions some had.  People with appointments, which I did not have, get priority.

 9 years ago (23-02-2017)

The five stars has more to do with the SSA worker who helped me. I wish I'd caught her name. 

Some background you'll need to know to place this in context is that I have an autism spectrum disorder. 

I had an issue with my insurance (MA-EPD, through Hennepin County) requiring me to provide proof that I applied for Medicare in order to keep my MA-EPD insurance coverage. The issue with that is that there is no application process for Medicare for people receiving SSDI. This is clearly stated on the SSA website. It is also clearly evident from the information they provide that I do not yet qualify for Medicare. This is information that is easily accessible, that MA-EPD should be well aware of and yet they were insisting that they would cancel my insurance unless I provided proof of my participation in this application process that does not exist, the end result of which I wouldn't qualify for even if the process did exist. 

Although this was my first experience having to interact in person with SSA and the first time MA-EPD required their direct participation, I have been sent on similar wild goose chases to other places of business/organizations/random unrelated locations every 1 - 4 months, wherein I'm required to provide proof of something that doesn't exist at the cost of losing my insurance. Because of complications associated with my autism, the process of fulfilling these demands has caused a sort of PTSD response, making it even more excruciating. I tend to have an immediate autistic meltdown as soon as I open my mouth. So, in anticipation of this, before going to SSA to try to fulfill MA-EPD's most recent request, I typed the entire explanation I imagined they'd need in order to understand the (legitimately confusing) reason for my presence there and the related request, so that I wouldn't have to speak and then could avoid breaking down in public and causing a scene. 

I also have hearing loss, which makes it almost impossible to hear in a waiting room setting, like the one at this location. So, when I arrived at the location, I chose a spot right in front of the monitors so that I could see the numbers that were called. However, when the monitor flashed with my number, there was no location listed. I panicked and begged the person next to me to help me figure out who was calling me and where it was coming from. Luckily, she was a nice lady and helped me out, even though I'm pretty sure she had no idea why I needed it and I'm afraid I may have come off as a crazy person. But, anyway, thanks to her, I made it to the window before the person assigned to help me moved on.

When I made it to the window, I showed the person what I had typed and she was SO KIND. I was very anxious, because people are generally impatient with me, regardless of how much I try to prepare them. She was the opposite. Her demeanor was warm and very respectful. After she finished reading, she told me that I should sit back down and someone else would come to help me. At that point I explained that I had hearing loss and that I didn't come to her window right away because I couldn't hear her. So, she said she'd make a note of that and that she'd also tell the person what I was wearing so they could locate me. After I sat back down, this same person came to my seat a few minutes later and said she'd bring the form I needed filled out by an SSA representative to the person for me. When it was filled out, she brought it back to me. I didn't have to worry about hearing anything, because she came to me.

I did end up crying on the way home, but it was because I was so relieved to have been treated kindly and so grateful for this person who treated me with dignity and respect, without any criticism or judgement. It's an extremely rare thing for me to experience in these situations, due to my social deficits. After reading so many reviews to prepare for the encounter (both at this location and the one in downtown Mpls), the SSA was the last place I would have expected to have such an experience.

 8 years ago (26-04-2017)

You need to state very clearly on your website that this office does not handle replacement social security cards.  Drove 40 minutes just to read a sign on a kiosk that I cannot get a new card from this office and no help on were I can go!  This was the closest office to my home.

 9 years ago (16-11-2016)

Wait time is 3 hours + and AGAIN they lost my paperwork that I hand delivered TWICE, so of course I'm still waiting since May to hear ANYTHING about my case. Simply ridiculous!

 9 years ago (08-11-2016)

At first I was amazed that there were very few people in the waiting area. When I was finally called to the desk I found out by a rude/curt woman that they don't do social security cards for name changes and that I had to go elsewhere. Signage or an 'I'm sorry we don't do those here, please go to our other location' in a friendly tone would have been nice. 

 9 years ago (15-12-2016)

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US Social Security Administration

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