USAA Financial Center

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Address: 4625 Virginia Beach Blvd, Virginia Beach, VA 23462, USA

Phone: (800) 531-8722

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State: Virginia

City: Virginia Beach

Zip Code: 23462

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Reviews

I wish I could give NO stars. I've watched my friend go round and round with USAA over fixing her car that was flooded after Hurricane Matthew. First, no adjuster came to look at her car. He simply wrote up what he thought MIGHT be needed to repair it, sight UNSEEN. Then, after being approved for a rental because her car smelled like mold, as things do after being flooded, DUUHH!!!, she was approved for a rental car, only to be asked by a rep a few days later, "why are you driving a rental when your car is drivable?"  Are you SERIOUS right now??  Then, the auto body shop who actually has possession of the car, as in, you know, they SEE it, said the information the adjuster wrote up was incorrect; the car does not have "jute", but in fact has padding connected to the carpeting, and the carpeting, including the damaged, moldy padding needs to be replaced!! When she communicated this to USAA, she was told the adjuster needs to approve it, and 3 days later, NO adjuster!!! When SHE finally called him herself, he told her he knew nothing about needing to look at the car again -- as if he ever LOOKED at it in the first place. Meanwhile, the time is running out on her rental, and as of today, she has no more coverage for the rental. USAA told her they CANNOT approve anymore time, and in the past hour since she has been on the phone with them, she has been shuffled around from person to person, hung up on, and one time she was even transferred by USAA to the body shop who is waiting on the approval to fix her car!!! UNBELIEVABLE TO THE TENTH POWER!!!!!  Thank God I have Progressive.  If there was EVER any reason for me to switch insurance companies, I would pay a fine for NO insurance rather than have USAA!!!

 9 years ago (01-11-2016)

This place is great! If they can't do it there you can video call someone who can do it. From banking to qualifying for a mortgage you can do it all. People are friendly and helpful. If you were hesitant to bank there you are missing out. 

 9 years ago (15-04-2016)

Carolyn was really helpful when I rushed in with really important services keep up the good work

 8 years ago (01-01-2017)

***** First Class customer service every time I visit this location. Knowledgeable and friendly staff. Would be a tragic detriment to the Active Duty, Veterans, Gov't & Civil Service community to lose this critical asset. Thank you for servicing our local community *****

 8 years ago (07-03-2017)

Not a traditional bank location.  Has two ATMs outside and at least two ATMs inside.  There is staff to help with other financial services, but I went to deposit cash (from closing my BOA account).  Friendly staff, clean facility, and fairly painless to get in and out of.

 9 years ago (16-08-2016)

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