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Valley First Credit Union

  1. Downtown Modesto
  2. Modesto Atm

Reviews, get directions and contact details for Valley First Credit Union

About

We provide quality financial services to the growing and diverse communities throughout the Valley. We are a not-for-profit financial cooperative.

Story

We provide quality financial services to the growing and diverse communities throughout the Valley. We are a not-for-profit financial cooperative.

Address: 1419 J St, Modesto, CA 95354, USA
Phone: (209) 549-8500
gro.uctsrifyellav@ofni
State: California
Zip Code: 95354


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Reviews
Their mobile app, at least once a month, is broken. Their website, at least once a month is broken. Their ATMs, at least once a month, are broken. When you call their customer service number you get spoken to like you don't know how to operate a mobile app or login to a website -- the people come across as very snobbish. You have little to no telephone access to "your" branch and when you do reach them, often your told their busy and to call the call center. No one, including Senior Management, wants to take any responsibility for the third party technology they use to do everything -- there's always problems with misquoted balances and inability to login to the App or Online Banking.
8 years ago (21-06-2017)
Atm is broken waaaaay to often.
8 years ago (19-07-2017)
They could use less condescending service at the "welcome" desk....and NEVER have enough windows open.
8 years ago (10-05-2017)
Kicking customers out of there accounts due to an update. My notice came the day after. No customer service 1800 number either swamped with calls or disabled completely. Emails are standard. No help. Once you have reset up your account. It will take 2 business days for your enrolment to be approved. All negative comments on FB are removed. Oh and they prefer the term Members. Not Customers. Go to the branch. No eye contact at all. 1 teller taking the entire line of customers in a normal snails pace.
9 years ago (24-03-2016)
Ya know, I've always had wonderful service from every teller I've worked with, but you all need to seriously train your customer service desk. I'll leave it at that.
9 years ago (11-07-2016)
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