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Van Matre HealthSouth Rehabilitation Hospital

  1. Illinois
  2. Rockford Hospital

Reviews, get directions and contact details for Van Matre HealthSouth Rehabilitation Hospital

Address: 950 S Mulford Rd, Rockford, IL 61108, USA
Phone: (815) 381-8500
State: Illinois
Zip Code: 61108


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Reviews
My elderly mother has been a patient there on more than one occasion. She absolutely loved everything about being there. The medical staff is helpful, friendly and attentive. My mom highly recommends this place for your rehabilitation needs.
9 years ago (08-11-2017)
My father just spent a few weeks here recovering from a stroke and I feel we had a great experience with top notch care. Of course there are always some struggles when you are searching for answers and are wanting a speedy recovery but overall the staff was always very helpful and friendly! Thank you to all who helped care for my father.
9 years ago (06-09-2017)
Good people doing their best considering resource limitations. Expect a 20 minute wait if you press the call button overnight meaning there aren't enough staff (or the overnight staff is inattentive). It took a day to get my dad a wheelchair that wasn't broken so he could elevate his knee after having a full knee replacement surgery. The staff is friendly and seem to be doing the best they can. The physical therapy is outstanding; Dan is top notch.
10 years ago (10-05-2017)
This place is a dump. While I was there they were working short staffed. Wound dressings weren't getting changed. Patients were yelling for help from their rooms with no response given to them. Employees on night shift would be sleeping, or watching tv on their electronic devices and not get up to answer call lights. Day shift would take almost an hour before call light would be answered. Employees walking around swearing while in ear shot of patients, or while in patient rooms. Staff talking poorly about patients where the patient amd family members can hear how much they dislike the patient they're caring for. Meds not given on time, patients laying and sleeping in their own waste for hours, if not all night. The falls that happen there are ridiculous, especially with the seriousness of the injuries. Anyone wanting good quality patient care won't find it here and I encourage everyone to find another facility for your loved ones.
9 years ago (21-09-2017)
I wish I could give this place negative stars. The quality of care here is atrocious. Nurses sitting around at the nurses station talking while lights are going off. CNA's walking down the hallways passing lights, and at one point 2 CNA's that were walking together said they couldn't answer a light because they were busy with another patient, than went and sat at the middle nursing station. Night shift staff covered in blankets sleeping. One night I stayed with my grandma, even though staff told me I wasn't allowed to, because my grandma said no one takes her to the bathroom after she's in bed for the night. I witnessed this first hand, as she turned her call light on andno one came to answer it. After waiting for 20 minutes I finally went out to the nursing station, giving them the benefit of the doubt that they were busy, and the nurse says she doesn't toilet people, the CNA would have to do it. The CNA said she was going on break so would get her taken care of when she gets back. I ended up trying to help my grandma because no one was willing to help, but unfortunately she ended up on the floor. At that point the nurse than told me I'm not trained to transfer so I need to let the staff help her. After 35 minutes of waiting and no one wanting to help I'm not waiting any longer. These people that come to this facility come for help and rehab, and they're not getting what they pay for or come there for. My grandma stayed one more night before we transferred her to another facility.
9 years ago (22-09-2017)
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