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VCA Advanced Veterinary Care Center

  1. Indiana
  2. Indiana Veterinary Care

Reviews, get directions and contact details for VCA Advanced Veterinary Care Center

VCA Advanced Veterinary Care Center
Address: 7712 Crosspoint Commons, Fishers, IN 46038, USA
Phone: (317) 578-4100
State: Indiana
City: Fishers
Zip Code: 46038


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
I understand that when people come to this place, something bad has usually happened to a pet. That said, Saturday night at 11:15, I carried my dog in wrestling with the doors, while 3 employees watched and offered no assistance. My dog was dying. Once in a room, a "tech" ( "how are you this evening?" while my dog was still in my arms in respiratory failure) was so gleeful and unhearing/unseeing, that I asked she not be brought back into the room. She told me I would have to wait probably one hour and 20 minutes before seeing a doctor...are you kidding me??!! She took my dog and I waited to see the vet which was thankfully much sooner than the time quoted. The vet was very kind, heard me very clearly and was very efficient . The only reason this review is 2 stars is because of that vet. I get that the staff probably don't get paid much, but if you don't understand the the potential seriousness of your patients situation and cannot sense the need for compassion, you shouldn't be in that position. I am surely sharing this with my vet so that they can be aware as well as they recommend this place frequently.
7 years ago (02-04-2018)
I brought my diabetic cat in due to low glucose levels and lack of appetite (very odd behavior for my cat). After a few days stay, they said there was a whole host of issues, including a possibly cancerous lump in the intestines. There were 3 options - Empirical Treatment (treatment as if he had the condition without knowing for certain if it was cancer), Biopsy using a small incision and a probe, which might not be able to get the material, or Surgery to remove the lump and biopsy it, which would give the most information. When asked about the cost of the surgery, my wife and I were given an estimate of $2500, which was doable for us , but barely. The following morning, I called the vet to let him know to go ahead with the surgery. Later that day, the vet called back with a surgery estimate of $5000(!), which we could not afford. I made arrangements to pick up my cat later that day. When I got there, the vet explained that, due to a whole host of issues my cat had, surgery would be very difficult and possibly the worst choice. Based on that information and the cost, my wife and I decided to go the Empirical Treatment route. When they brought my cat out, he was in the wrong carrier and the vet couldn't find my original carrier. Being in another cat(?)'s carrier was visibly upsetting my cat. Fortunately, Brianna(sp?) at the reception desk was able to locate my original carrier and transfer my cat to our carrier, though the ordeal upset my cat enough for him to make a mess in the carrier. After we got him home, my wife noticed his collar (which includes his rabies shot tag) was missing and we noticed he was walking oddly. Figuring it was likely due to a sedative they had given him, we simply kept an eye on him. The following day (today), I noticed he was still walking oddly, and attempted to give them a call. I was informed they had an emergency and the vet would have to give me a call back, which I thought was fine. However, I was told that I could not leave a specific message for the vet, as their system did not have the capability and they could not even write down a message to give them. This is patently ridiculous! I work in the IT industry and I have yet to see such a system (and if it doesn't have such a capability, it shouldn't have been bought in the first place). Including a string of text is not that difficult for a programmer to do, and if the system is designed to pass along a phone number and name, it should have the capability to pass along a text string. My programming instructors would fail a student who tried to turn in something like that! How is the vet supposed to know why I called? I would prefer the vet have solid answers rather than be put on the spot and possibly give incorrect information they later had to change.
7 years ago (30-03-2018)
I cannot say enough good things about VCA in Fishers. They have been treating our dog for cancer for over 3 years. They have given him several months of life that he would not otherwise have had. He will have a chance to succumb to old age rather than cancer and we could not ask for more at this point. We have dealt with both the surgery and the oncology departments and everyone we have met has been compassionate, kind and caring. They have taken the time to get to know our dog and his personality traits and they cater to those. And Dr. Rechner and her staff in oncology are absolutely THE BEST. It is expensive but you get what you pay for and the treatment here has been worth every penny.
7 years ago (26-02-2018)
We drove about 2.5 hours from Winona Lake, IN to VCA Advanced Veterinary primarily because they had better imaging capabilities than the alternative specialist centers in the area. They are also they only facility in Indiana with neurological veterinary specialists aside from Purdue. Dr. Cross did a thorough examination of our Boxer, explained his observations and potential causes, and most importantly spent time going through the results of the diagnostic testing performed on site. The vet techs and other staff were also very friendly and helpful!
8 years ago (20-10-2017)
We’ve had to take both of our dogs at different times. The vets go above and beyond to discuss any concerns we had. Excellent care when our dogs were hospitalized. Very loving atmosphere.
8 years ago (04-12-2017)
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