VCA Central Animal Hospital

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VCA Central Animal Hospital is a 24 hour emergency veterinary facility based in Upland, CA where your pet's health is our top priority and excellent service is our goal.

Address: 281 N Central Ave, Upland, CA 91786, USA

Phone: (909) 981-2855

Website

moc.acv@034ua

State: California

City: Upland

Zip Code: 91786

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

As a first time dog owner and first time having a check up at the vet's I was disappointed. This was actually a recommend place by someome i trust. 

We were scheduled to see Dr. Johnson. Despite the waiting room being fairly empty (Two other dogs) we waited an extra 15 minutes to get in a room. Once in the room and after the vet tech gave the initial questions and look we waited another 20min for Dr. Johnson. He came in said hi but didn't greet any other family member. We had observations and questions but he was very nonchalant and kept talking through our concerns. His check up on our dog was less than 5 minutes. He did, however, want to prescribe two medications for a slight rash. 

The reason for 2 stars instead of 1 star is for the front office staff. They were very nice and the vet tech was nice as well. But thanks Dr. Johnson, we won't be coming back. There are far better vet places I'd be happy to sink my money and dogs love into.

 8 years ago (17-01-2018)

Wonderful staff and doctors! Come during the week for discount on your vaccines. They offer a great service to mail long-term prescriptions to your door! Front staff is extremely nice.

 8 years ago (12-12-2017)

I paid $500 for the doctor to tell me nothing was wrong and provided me a pain medication that causes slight sedation. She also stated that my cats will be back to normal in a day. It's been 2 days, my cat hasn't eaten, hasn't drank, and is incoherent. So he is now admitted to a different  clinic to receive actual treatment. We were told he is severely dehydrated and there is possible internal bleeding which should have been checked when we took him to the VCA. 

Not only is this place pricey, the staff is rude and  uncaring. The doctor is unprofessional and does a half ass job. I do not recommend coming here if you are having an emergency. All you will get is a high bill, no answers, and rude service. 

Don't get me wrong, I understand the cost of caring for a pet is expensive and I'm willing to pay them. But I do expect results, things to be done correctly, and professionalism.

 8 years ago (30-09-2017)

On December 22rd at 10:30pm I called the VAC Upland Veterinary Hospital telling them something was wrong with my beautiful cat, I arrived at 11:15pm, they took my cat back and about 20 minutes later the doctor came to talk to me, I explained how she was panting with her mouth open he said he saw this I also explained when I had come home she had thrown up and had diarrhea. Dr Ho said he needed to put her on oxygen right away and was going to do xrays  and blood work, that it would take a couple of hours and to wait,  at 1:15am a nurse came out and said they had tried to take blood 4 times from my cat but she was hissing, scratching and trying to bite them ( oh course  she was scared ) and asked if they could give her some pain meds, in my mind I was thinking why didn't you ask me sooner! Then the clock hit 2:15 am then 3:15am  a nurse and Dr Ho had come up and said they had 13 animals back in the back, and they were sorry it was taking so long, Dr Ho showed me my cats xrays and said she had diarrhea that had a hairball in it, he also showed me that her intestines were inflamed that she probably has an infection, at 3:45am Dr Ho came in with the blood work, her white blood cells were slightly elevated, but her liver was showing 461, normal is 20-100, he also said that  because of how she was acting that he was sending her home so I could self medicate her, that she had an infection, never addressed the liver at all,  at 3:45am the nurse came out gave me the bill and some antibiotics and said my cat only had to take this medication, I asked , should I take her in to my  regular vet, she said no need, just give her the antibiotics that's all, I asked her twice because i could not believe this was just an infection and my cats age, she said no just give her the antibiotics and in a couple of days she would be fine. I got home at 4:30am, I woke up at 9:30am and my cat was worse, I call my vet they said bring her in, that they would contact the VCA to get the records, bottom line when we got there my cat was critical, and extremly hypoxic, my vet could not believe they sent her home with an anibiotic only with their bloodwork report, she said my cat should of been hospitalised put on oxygen and a catheter with fluids,  we said good bye to our beautiful loving cat at 5:00pm that day. Dr Ho at the VCA KNEW my cat was having breathing problems he put her on oxygen as soon as I got there, but chose to send her home,  he knew the bloodwork showed major problems,  but chose to send her home, and because of him sending my cat home  and the lack of oxygen to my cats brain for the 5 hours before I took her to my Vet,  she had brain damage, she couldn't walk in a straight line, could not lift her head, she had no control over herself. And because of his decisions,  me and my daughter had to make the hardsest decision we ever had to make, She could of lived if they would of taken care of her. The cost was never a factor I would not care about a bill. What I will not tolerate is a animal hospital sending an animal home in respiratory distress and not wanting to keep her because she was scratching and trying to bite them, (they didnt want to stress her out) oh and they had 13 other pets in the back, well now she is gone and we are left with a hole in our heart.  Today I spoke to the head Doctor and I will wait to hear back from him before I decided what I will be doing next.

 8 years ago (29-12-2017)

This place is just horrible. I found an abandoned stray kitten only a couple of days old and I called this place to see if anything could could be done for her. They immediately turned her down, although they did recommended an emergency pet clinic that might be able to take her in. Well, I went there and they didn't want to help her either, which really upset me as well but I won't get into that. Both places told me to take her to a shelter and the next day I did take her, but because she was so young they would have put her down. So I decided that I would try my best to help the kitten survive and she did well for a few days. I fed her every two hours, stimulated her to go potty, I kept her warm...I did everything I could to keep her going. I researched all that I could but it still wasn't enough. She needed medical help, but nobody wanted to take a look at her without pay which I didn't have enough of, especially since this place is so damn expensive. One morning she was unresponsive out of nowhere and of course I started panicking and called this place to see if they would let me take her and they said it was fine to bring her in this time. She passed away on the way there. I still brought her in, in tears, not knowing what to do next. They told me they could start an emergency CPR...which starting price was $500. The whole experience was absolutely horrible. I believe that if they really did care for animals, they would have helped sooner. All I wanted was for that kitten to have a chance at life and they took that from her.

 8 years ago (12-06-2017)

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VCA Central Animal Hospital

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