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VCA Cheshire Animal Hospital

  1. Connecticut
  2. Connecticut Veterinary Care
  3. Cheshire Veterinary Care

Reviews, get directions and contact details for VCA Cheshire Animal Hospital

Story

VCA Cheshire Animal Hospital is a 24 hour emergency veterinary facility based in Cheshire, CT where your pet's health is our top priority and excellent service is our goal.

Address: 1572 S Main St, Cheshire, CT 06410, USA
Phone: (203) 272-3266
moc.acv@927ua
State: Connecticut
City: Cheshire
Zip Code: 06410


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
I have 4 cats and I like to think I provide them with excellent care. As part of their routine care I use VCA Cheshire Animal Hospital. When thinking about the staff there the words amazing warm, compassionate, courteous, honest, skilled, bright, and diligent spring to mind. My first experience with VCA was as an urgent walk-in client a few years ago. Unfortunately the doctor’s swift diagnosis/test results indicated my cat was at end-stage kidney failure and I lost her after 1 short week. However, my entire experience there moved me in such a way that I immediately made VCA Cheshire my primary vet for all of my cats’ routine care. Unfortunately, I lost another pet (due to old age) 1 month later and I had the entire staff at VCA to lean on during that terrible time. Their compassion was remarkable. This brings me to present day. My youngest cat, an eleven month old kitten, had surgery there last week. I was anxious as the polyp being removed was at the base of my cat’s inner ear and there were plenty of potentially serious side effects. Before the operation I was fully apprised of any possible side effects, short and long term, and presented with two different treatment plans. The staff kept me looped in with daily phone calls, frequent texts/picture updates before and after the surgery, took my neurotic midnight phone calls to check on her. The follow up contact and care were also wonderful. I cannot thank Dr. Stern enough for her skilled care and compassion; as well as the rest of the staff at VCA Cheshire Animal Hospital. Thank you for taking care of my fur babies as if they were your own, I cannot express my gratitude enough.
7 years ago (20-02-2018)
The people were nice. The vet was sweet. But I waited for an hour in the waiting area to be seen. The vet was with my cat for 20 minutes. Then I waited again in the waiting area for meds and a cone for 40+ more minutes. It’s expensive as well. Unfortunately it was the only place open at the time. I hate coming here.
7 years ago (24-02-2018)
UPDATE (original post still at bottom, though) When VCA did a follow up phone call (interestingly, to my husband's cell phone, not mine) and my husband shared our frustrations, they had a "manager" (not sure that is the right word) contact us, and she listened to my whole situation. She agreed that there was definitely some concerns about how my cat was treated, and was truly apologetic. They did credit us over half of our expenses, too. I appreciate the fact that they remedied the situation, so I feel comfortable in giving them more stars, but it is still a concern that what I experienced happened in the first place, therefore I feel 3 stars is valid. I suppose, with any Emergency service, there is always a chance that things may not be handled ideally. As any true animal lover would agree, I hope that when a pet is brought in for emergency services, they are able to receive the help they need. I believe Cheshire VCA is able to do this, but they definitely have some areas of their routine procedures that need improvement. Original review: Brought my cat in for possible urinary blockage, and they didn’t even bother to realize that he had peed all over the towel in his cat carrier. Instead they pointed it out to me when they returned him in his carrier filled with pee soaked paper towels. (They couldn’t even bother to empty those out and allow him to travel home in a fresh carrier. I had to do it when I got home.) Clearly, he had no blockage, but they still conveniently recommended and charged me for a whole bunch of “tests” that took up 2.5 hours of my time. Then, they recommended a bunch of drugs for pain, when he clearly is in no pain. I told them I wanted my own doctor’s opinion and refused their discharge orders. If you go here, plan on wasting your time and money.
8 years ago (05-10-2017)
This hospital is just money hungry. My family and I brought in my pregnant dog who ended up passing unfortunately because they wanted their money upfront. They also left us for excruciating hours waiting with no one at the desk for news on our dog until 2 am. All we ever got was “your dog is fine,” and she wasn’t. We were ordered to bring her home after they gave her medicine to contract more and soon she just gave out. All they talked about was “estimates” on prices for surgery and nothing about my beautiful baby, or her puppies. They just take advantage. And it’s even worse to read the same about a woman who brought her dog that was in labor here and her dog ended up passing because of these greedy, incompetent vets. Don’t bring your pets here. Waste of money, time and heartbreak.
8 years ago (28-12-2017)
We went in to have our prescious dog Euthanized and the staff couldnt be any kinder and more courteous from the moment we walked in to when we left. They were truly understanding what an upsetting moment in time it was and were there to help in any way they could 5 stars
8 years ago (29-11-2017)
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