Velasquez Muffler & Brakes

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Address: 2100 E Irving Park Rd, Hanover Park, IL 60133, USA

Phone: (630) 736-1111

State: Illinois

Zip Code: 60133

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Reviews

Quick and affordable.  What more could you ask for.  I have used them for years and they offer great service that is easy on your wallet.

 9 years ago (25-07-2017)

They are super quick and knowledgable. Friendly and efficient. Will definitely go back and give them my business. 

 9 years ago (07-08-2017)

Earlier this week my aunt and I were driving down Irving Park Rd in Hanover Park in which is being re-surfaced. My husbands car suddenly sounded very loud and we pulled into a parking lot to see what could be causing the loud noise. 
Apparently the muffler disconnected from the manifold but was only hanging down a little. We decided to try and make it home to see if we could get someone to rig the  pipe back up to the manifold until my husband got out of the hospital to take care of the problem himself. I needed the car to go back and fourth to the hospital to see him. 
We drove about a half a block when we heard the screeching sound of metal against the road and immediately pulled into the center turning lane as our worst fear had come true. The pipe fell and if we continued to drive, it would have ripped right off and took the whole system down. We were stranded and the skies looked as though they were ready to burst as the weather was turning for the worst. 
A young man on a bicycle stopped to see if there might be something he could do, and as we glanced at the businesses around us we noticed we had pulled over kiddie corner to Velasquez Muffler and Brake Shop. God was watching over us that day for sure. The young man asked if we would like him to take a ride over and see if there was anything they could do to assist. We thanked him and waited with hopes they could.
Some time had passed and we still waited so my aunt decided to walk over to the muffler shop as she had feared the young man decided not to help after all. She found him in the shop talking to the workers and thanked him again as he had to go it had already started to rain and it was coming down hard. 
By this time the Hanover Police stopped to see what the problem was and due to the weather pulled up behind me with lights on to avoid and accident while I waited to see if help would arrive.  Two workers came from the shop with my aunt in the rain and pulled up the pipe as best they could so that I could drive the car over to their shop without further damage so they could take a better look at it and decide what to do. With the help of the police department stopping traffic I was able to safely get the car over to the shop without incident. By this time I was truly a nervous wreck. 
The workers pulled the car in and said they fixed it the best they could for now however, it wasn't going to last very long due to the condition of the pipe but that we could drive it home and decide what to do about getting it fixed. My aunt inquired what their charge would be to fix the problem and we were amazed at the reasonable figure they gave for parts and labor. I had to talk it over with my husband before I could commit to them doing the service and they understood. We then asked what the charge would be for the work they did on it that day and was told without hesitation NO CHARGE.  Amazing!!!  They did not even know for sure that we would return there to have the car fixed.  
You can bet that is exactly where we brought the car the next day and was charged exactly what they had quoted the day prior. It is not too often these days when you can take your car in for repair that you don't end up emptying your wallet when the repair is complete.  My aunt and I were blessed in many ways that day with the help from others but mostly blessed by the way we were treated by Velasquez Muffler and Brakes for not taking advantage of two elder women in need. 
I highly recommend this Muffler and Brake shop to anyone who wants to be be treated not just as a customer but as a real person.  Hats off to the owner and the workers of Velasquez for the outstanding customer service and repair service they provide. Gracious! Gracious!  I will be sure to tell all my friends about this excellent business experience.  
Sincerely 
C. Roniss 
Hoffman Estates, IL

      
      
      
 9 years ago (23-06-2017)

Cheap quick good. Phone service isnt the best when calling in. Hours are okay

 9 years ago (22-08-2017)

I took my Camry here when the name brand chain muffler shop became untrustworthy, Fast service, Great price, no ridiculous sales pitch, definitely going back, don't expect fancy decor

 9 years ago (04-07-2017)

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