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Venetian Waterpark at Holiday Inn Hotel Maple Grove/Arbor Lakes

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Venetian Waterpark at Holiday Inn Hotel Maple Grove/Arbor Lakes
Address: 11801 Fountains Way, Osseo, MN 55369, USA
Phone: (763) 425-3800
State: Minnesota
Zip Code: 55369


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Reviews
We just stayed over the weekend to celebrate end of season for basketball. Things did not go altogether smoothly, but your staff handled it very well. First off, we weren't able to get into our room until after 5:30 because it wasn't ready yet, but your front desk staff were very nice about it, and provided a number of credits and gift certificates as a means to compensate us. Very nicely done! Secondly, we had a banquet room for the kids and adults to be able to eat and hang out together. We had nearly 40 of us in there, but only had 1 waitress who was doing all of the clearing of plates and taking orders by herself (her name was Jennifer). Despite being short staffed, she was fantastic! She remained very fun and friendly, and delivered very good service to our entire group. Breakfast service the next day was excellent as well. This hotel was extremely busy when we were there, but your staff seemed very good, very friendly, and I think handled the chaos very well. Good job!
8 years ago (29-03-2017)
I had a problem in my room and it was easily taken care of by Matt. Mat is the maintenance guy at the hotel and one call DOES IT ALL with this guy! Pow zing Matt to the rescue. The hotel was nice and super clean. I hope to be back soon. FIVE STARS MATT!
8 years ago (07-04-2017)
Attendants and food staff for the bday party were very nice. Lifeguards were fine for the most part. They did stand around a lot and were kind of uninterested, and it wasn't busy at all. One lifeguard was helpful. They were dressed and out the door before 2:00. Manager on duty was glaring and not helpful at all, not friendly, just made a couple snarky comments throughout our visit and didn't help out when we needed it, just sat there. Meh.
8 years ago (14-05-2017)
My daughter loved this place, stayed there for a night after Christmas, a must go if you have kids and you're in Minnesota.
8 years ago (02-04-2017)
Great place to go with the family. I have a 21 month old son and this was perfect. There is a pool with all kinds of activities like floating islands to jump on and basketball hoops. There are also some fun water slides that end up in the pool. The best for us was the 8" deep area for the small ones. It had slides, squirting cannons, fountains, and a big pirate ship in the middle. Awesome place!
9 years ago (17-08-2016)
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