Verizon Authorized Retailer – Cellular Sales

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Verizon Authorized Retailer – Cellular Sales provides personalized customer service. Shop smartphones, tablets, plans, and connected devices at the Irondequoit location at 3045 Culver Road. Get technical advice, a free plan analysis, or just pay your bill. We’re here to help!

Address: 3045 Culver Rd, Rochester, NY 14622, USA

Phone: (585) 270-8449

Website

moc.selasralullec@ecivresremotsuc

State: New York

Zip Code: 14622

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Reviews

The sales person, Steve, was great. Knowledgeable, friendly, willing to spend all the time I needed. I was very displeased with the fact that something that I purchased less than 14 days ago not only could not be returned since it didn't perform the way I was told it would, but would not even be replaced for the parts that weren't working correctly. I was told it wasn't a warranty situation. But a use situation. How on Earth can they sell equipment that won't last longer than two weeks? This may be Verizon's fault but I would think that as an outside cellular companies selling Verizon products that they would help their customers out a little bit better with it and maybe fight with Verizon for their customer.

 8 years ago (15-08-2017)

Highly-motivated & well-trained staff: I was supposed to pick up a phone and cust svce rep went beyond the call of duty by transferring my contacts and activating the new device. Much appreciated in terms of not being lazy nor indifferent: Guess where we're coming to buy a tablet? (Long-sleeve shirts & crispy neckties from associates project professionalism).  Thanks, Verizon.

 8 years ago (08-10-2017)

This may have been the best customer service I have ever received in my life. I went in with a problem. I told them my problem. He got on the phone and got them to look up what I needed because for some reason it couldn't be done over the phone. Or at least that's what the two customer service reps said that I talked to as they advised me to just go into a store. I don't get how that works since it's there job and they just pawned me of on someone else just to get me off the phone. But anyways if you need to get something done with Verizon this is the place to go. It's worth the wait. 

 8 years ago (09-06-2017)

LIARS. Advice based on pushing nearly obsolete products. I was told my phone cost $175 but was billed $650. FRAUDULENT DEALINGS. My salesman signed me up for product insurance without my knowledge. Their signage makes them seem like they are Verizon but Cellular Sales should be avoided at all costs. Don't shop at any place other than a true Verizon company store.

 8 years ago (05-10-2017)

I just went to this store to buy a phone charger. I walked in & there were 2 employees there, both busy with a customer. I wasn't greeted and neither one acknowledged that I was there. I picked out a charger off the wall and waited 15 minutes. Both employees ignored me the whole time and wouldn't even make eye contact with me. OK - I get it that they were taking care of other people but a simple acknowledgement that I was there like "be with you in a minute" - anything? One of the employees finished with his customer and continued to ignore me. Maybe he didn't think that the sale of a charger was worth his time. I left without the charger & will Never go to this store again.

 8 years ago (04-05-2017)

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Verizon Authorized Retailer – Cellular Sales

Reviews, get directions and contact details for Verizon Authorized Retailer – Cellular Sales

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