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Reviews, get directions and contact details for Verizon

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Who We Are

Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success: an ethical, customer-centric culture and an essential role in making the world a better place.

Our Wireless Standard

As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.

Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

Address: 3545 Zafarano Dr Ste C, Santa Fe, NM 87507, USA
Phone: (505) 424-1620
State: New Mexico
Zip Code: 87507


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Reviews
Great and friendly service. Really appreciate the employees and manager that went above and beyond to resolve my issues
7 years ago (14-12-2017)
Go elsewhere! This store has poor customer service all the way around. They failed to explain their service and sales packages, costing me money. Their rate and service information sheets were out-of-date. After the fact, I found that Verizon offers a veteran's discount, something that was not offered to me, despite mentioning that I had served in the Navy for 25 years. Waiting times were intolerable. Where else does one have to go to pay out lots of money and have to wait to do so? What sense does that make? They sold me a defective phone whose screen cracked after only two days of minor use, and refused to exchange it, publicly calling me a liar, and that I was the one who caused the damage. Me: You won't exchange a defective phone - don't you stand my your products? Asst. manager: It's not our product any more than the cell towers are our products. Really? I didn't buy a cell tower - I bought a defective phone. I'm sure some Verizon stores provide good customer service - this one does not.
8 years ago (15-08-2017)
Iván, Ever, Felicia, Will. These guys are great, they know what they are doing. They are transparent about the plans and services. Amazing customer service skills and knowledge. Yes Verizon is expensive, and yes the service has been subpar in Santa Fe, but our "city different" doesnt really allow cell phone providers to just add towers anywhere, so all carriers have spotty service.
7 years ago (22-11-2017)
Rosa and Joaquin were great. Thank you so much for bearing with me and helping me through all my questions on the phone and in store. The girl who did my return worked hard to get me what I needed, thank you. (Sorry I can't remember your name!) Only negative side is the wait, but you can't really get upset because there are only 2 in town. I was quoted 25+ minutes got seen in 15. Also when returning an item one of the staff members was seriously questioning my reason for the return and it was annoying, that's why I gave only 4 stars. Other than that I've always had a positive experience.
8 years ago (04-07-2017)
Stood in line for new IPhone X 256 gb and I came out with a 64 gb. I was second in line and they didn’t respect their “first come first serve” policy. People that waited less than me got a 256 gb and I didn’t. That’s just so wrong
8 years ago (06-11-2017)
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