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Reviews, get directions and contact details for Verizon

Story

Who We Are

Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success: an ethical, customer-centric culture and an essential role in making the world a better place.

Our Wireless Standard

As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.

Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

Address: 5000 Smithridge Dr, Ste A1, Reno, NV 89502, USA
Phone: (775) 829-1848
State: Nevada
Zip Code: 89502


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

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Reviews
I called this location before making the one hour drive to replace a faulty cellphone I had just received via mail. The employee who (eventually) answered the phone put me on hold to check inventory and make sure they had my phone in stock. The employee confirmed that my phone was in stock and told me it would take 10 minutes to do a warranty swap without any cost to me if I came into the store. Upon arriving at the store after a one hour drive I was told they do not have my phone, will charge me a $35 restocking fee and could not give me any sort of bill credit to compensate the massive inconvenience. The manager said he is sorry but prepaid plans do not come with customer support and there is nothing he can do. In the continuing saga of being a resident in a rural area where there is absolutely no option but patronizing Verizon... I broke the screen on my phone and am trying to get a new one. The website can't help me since my town does not have mail service (they don't ship to PO Boxes) and the customer service number just transfers me in an endless loop between sales and prepaid. So I get to go back to this lovely place. I call the store and John answers, sounding like he either wants to die or already has, and says they are out of the phone I want and the only way they can order it is if I come down to the store (an hour from my home) and pay for it, then return a week later and pick it up. This place and its staff are like a caricature of bad customer service. They couldn't be worse if they tried.
7 years ago (15-11-2017)
Check in experience went well, wait time was very reasonable right before the holiday season. The rep that arrived had zero interest in helping us, nor did he answer any questions fully. Apathy would have been a step up. He did not unbox our phones, go over any of the plan features (or removal of my current plan features and discount), or assist my mother picking out accessories.
7 years ago (29-12-2017)
People make a business in the service industry. Right now, the most fabulous person at this store is Michael. Over the past two years, I've visited this store a couple of times and gotten regular service. This past month, I made several visits and other contacts trying to get my mother the phone and accessories she wanted, Michael went above and beyond to help us and correct misinformation she was given at another store. Thank you Michael!
7 years ago (03-12-2017)
Hot fire! This store and specifically their employee Aubrey gave me the one of the best customer service experiences I have ever had. Aubrey went above and beyond to help. She stayed late to answer my questions, she called the cell phone division of my company to help me get my work phone and personal phone figured out. I never heard..."Oh I'm sorry that's just our policy." It was amazing. Go in and ask for Aubrey. She will treat you right I guarantee it.
8 years ago (21-07-2017)
Good service, I recommend making an appointment before hand as they do get fairly busy.
8 years ago (19-10-2017)
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