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Virlar Automotive Group LTD

  1. McPherson Acres
  2. Laredo Car Repair

Reviews, get directions and contact details for Virlar Automotive Group LTD

Virlar Automotive Group LTD
Address: 5819 McPherson Rd, Laredo, TX 78041, USA
Phone: (956) 723-5144
State: Texas
Zip Code: 78041


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Reviews
Worst experience ever!!! I ordered a brand-new part for them to replace and they thought they can just clean my old part and not replace it. If we wouldn't have called them out on the fact they didn't change it they wouldn't of told us. Luckily we took pictures of old part and showed them. They made an excuse that painter had left for the day. They changed the price on us 3 times and made us go back 4 different times to replace a simple mirror. Make sure you inspect their work and it's best if you take it to professionals. Uneducated reps at hand. Never going back.
8 years ago (03-05-2017)
Worst customer service ever! Their policies are adjusted according to how you look. They are extremely rude over the phone and in person, patronizing! Their bad manners and high esteem of themselves shows that this city needs another body part store asap! Please look online for cheaper parts before shopping here. They don't tell you but if you order the part and don't need it or want to return it because you found it cheaper online, they will not! According to them all sales are final, it only says on the receipts but no where in the store. They are very shady and will not respect you or your money so it is best to take your business else where. I really find it hard to believe any positive comments here as valid as the Better Business Bureau web page shows they rank the lowest and score at an F. Know your rights as a customer!
8 years ago (24-03-2017)
Worst place to buy auto parts. My order got somehow lost in shipment and there are no refunds. Avoid if possible, you will get ripped off.
8 years ago (04-02-2017)
People please stay away from this place. Even though they probably have the lowest prices, their products and customer sevice is very, very poor!! One star is way too much. NEVER doing business with them ever again!!
8 years ago (30-03-2017)
We have had a sales representative, initially presented him self w the name of George but once we discovered the issues he immediately started calling him self Carlos, visit our property to give us a bid on 3 different vehicles. The sales representative inspected the vehicles and guaranteed to us he could easily fix each car. We wanted a very detailed estimate rather than a ball park estimate, so George or Carlos, as the representative decided to take the cars and inspect them at their store so they could give us as detailed of an estimate as possible. They proceeded to begin repairs without ANY permission to do the work nor signed agreement and they proceeded to fix items that didn't need to be fixed nor were they discussed with the representative. We reached out to the local business and attempted to initially get a status on the estimate but we could never reach George or Carlos until the 1st vehicle was finished. At which point they called and demanded for the vehicle to be picked up or else they threaten to have the vehicle impounded or scrapped to force an elder citizen to pay $500.00 on a bid that was only projected to be $250 worse case scenario and again WITHOUT ANY APPROVAL TO PROCEED. Upon returning the first vehicle the car was NOT fixed for what was asked of the business and finally Carlos or George showed his face and he said " I FIXED WHAT I THOUGHT I SHOULD FIX, YOU ARE ON YOUR OWN FOR THE OTHER STUFF." but again under threats of having the car towed away they forced an elder citizen to sign a receipt for the payment and they took that as a way to justify their unjust actions. 2 different people, before my self, attempted to deal with them but they have enganged in deceptive trade practices by lying at every corner and miss representing the truth in every way possible. They further; took an aggressive tone and threaten everyone who called them. They were told NOT TO DO ANY WORK on any vehicles but continued to ignore, when I tried to personally reach out to work things out I asked for a manager and was given CARLOS or GEORGE as the person to speak with. THEY REFUSE TO ALLOW US TO SPEAK W THE OWNERS. CARLOS or GEORGE was offensive, rude, demeaning, and attempted to provoke physical violence as he continued to personally insult me as I was trying to resolve the matter. Attached is a recording of all video and audio conversations to show their hypocrisy and misleading sales practices. Once I was challenged to go down to their stores to "say things like a man," to George's face they just continued to offed me while offering NONE possible solutions to the matter. Once I disagreed they called the cops to force me out of the business, all I asked for them was to show me any signed contract , which they didn't have and doesn't exist, to justify any of their actions. DO NOT TRUST, THEY HAVE A REPUTATION FOR THIS. I WISHED I WOULD HAD LISTEN TO OTHER PEOPLE BEFORE I EVEN ASKED FOR AN ESTIMATE.
9 years ago (27-01-2017)
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