Toyota Of Laredo

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Address: 6324 Bob Bullock Loop, Laredo, TX 78041, USA

Phone: (956) 718-4200

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State: Texas

Zip Code: 78041

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Reviews

Great customer service, I live in San Antonio and I prefer to come here to do my car's service whenever I have a chance. 

 10 years ago (11-02-2017)

Be warned  this is why Laredo  has a bad rap   , the service suxs. So my wife  and i bought  a limited  4 runner  in san Antonio  and  it was smooth  sailing  ,they even  delivered  it to laredo.  Be warned  laredo  bad business  is bad people. ..

 10 years ago (02-03-2017)

FINALLY GOT MY CAR AFTER TRYING WITH EVERYONE ELSE THESE PEOPLE DO WANT YOUR BUSINESS NOT JUST YOUR MONEY!!!! 10 OF 10

 9 years ago (19-05-2017)

Great customer service very attentive to ones needs will highly recommend 

 10 years ago (30-11-2016)

Everything is hunky dory when you're BUYING the vehicle.  But then, forget it.  Right down to the receptionist who refused to give her name. I called in to speak to someone because I had received an e-mail regarding my service.   I asked who I was speaking with, the receptionist answered, "I'm the receptionist".  I asked her for her name and she FLAT OUT REFUSED to give it to me and hung up on me.  I called back and she didn't answer.  I hung up and called back 7 more times and she wouldn't answer.  She finally answered on the 8th time.  It was still her.  I transcribe for a living and recognize voices immediately.  She said the previous receptionist was gone for the day - IT WAS 10:30 AM! They had just opened up an hour previous and the receptionist was GONE FOR THE DAY already?   I hung up the phone and drove over there to speak to a manager. I was greeted by a salesman.  I asked for the manager because I wanted to make a complaint. He said to hold on, he'd be right back. I could see all the employees from a distance, talking and turning over to look at me.  They were all very condescending. They finally took me in to the "service" manager's office.  He had nothing to do with the complaint I wanted to make. He was more concerned that I give them a good review on the survey they e-mail you after you receive service.  Oh, and the receptionist was TEXTING while sitting there at the phone desk.  I was so frustrated.  I was told that my complaint would be addressed but to this day, I have heard nothing about it.   I go in for the service I'm supposed to do to my vehicle to maintain it but I still keep getting e-mails stating that "I FAILED TO PERFORM THE MAINTENANCE ON MY VEHICLE". I was assured that they update their records and shouldn't be receiving these e-mails but I still receive them.  It's so frustrating.

 10 years ago (13-04-2016)

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