Walmart Tires & Auto Parts

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Address: 3943 Grand Ave, Chino, CA 91710, USA

Phone: (909) 591-5146

Website

State: California

Zip Code: 91710

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Reviews

I came here because I had a flat tire.  Johnny helped throughout the entire time.  He provided me with excellent customer service. I will definitely be coming back.

 8 years ago (18-05-2017)

Customers beware that the hours shown on Google is not the correct hours of operation. The tire center opens at 7 AM Mon.-Sat. and 8 AM Sun., not 6 AM all week long.

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If you want a bunch of inept morons that don't care about their jobs working on your car, this is the place for you.  Otherwise, I'd stay far away.

My experience is as follows.

Preordered a set of tires from Walmart.  Was told it has arrived so I got there early in the morning at 6:30 AM.  I was first one there and expected to be in and out quick.  When the shop opened at 7, the mechanics asked for my name and order number of the tires.   

Mistake 1.  Took them a full hour to find my tires because "someone" has taken the tags off the tires so they didn't know who they belonged to.  

When they finally got to start installing my tires, I was informed that it'll take no more than an hour.  I went inside and waited at the customer waiting center.  One hour rolls by.  An hour half rolls by.  Finally when two hours rolled by, I walked out of the waiting center to find the mechanic.  It was then that I was informed the tires had already been changed for my car.   WHY DIDN'T ANYONE DECIDE THAT IT WAS A GOOD IDEA TO TELL ME SOONER?  I was sitting down in the customer waiting area the entire time!  

At this point I was about to lose it.  I got in line at the register to pay for the services and got stuck behind another customer trying to pay with a check.  Unfortunately the bloke at the counter didn't know how to process a check and ended up fidgeting for 15 minutes before a manager came in to process the check.

I walk up to the register, handed the guy my ticket and he had the galls to tell me that there aren't any paperwork in front of him for my car.  He told me that the car isn't ready yet.  I informed him otherwise but the dude at the register keeps insisting he has no paperwork.   Have you thought about going to get the paperwork yourself then?  That's a novel idea.  However that wasn't even necessary because he ended up finding the paperwork right behind him.  

There's more.  When I was driving home and got onto the freeway, the tire pressure alert came up on the car.   The kicker was when I got home I found that the morons have haphazardly placed the hubcaps back on my car, covering the valve stems, instead of aligning the hubcap on its designated location to have the valve show though.  Collection of the world's idiots working at the tire center.

 8 years ago (07-12-2016)

I always have a good experience when i come to this walmart for tire or oil changes. They're honest and friendly. They also tell me if i need to perform a specific type of maintenance on my car immediately or if it can wait til a later time.

 9 years ago (03-09-2016)

Quick and easy

 8 years ago (15-04-2017)

Micheal mechanic came off very rude. First time coming to Walmart for vehicle service. Attitude early this morning.

 9 years ago (02-06-2016)

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