Walmart Tires & Auto Parts

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Address: 5555 20th St, Vero Beach, FL 32966, USA

Phone: (772) 778-5835

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State: Florida

Zip Code: 32966

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Reviews

Reliable oil change while you shop! It's Walmart, so there will be a bit of wait, maybe an hour, but the rates are a reasonable and they even vacuum your car for no extra charge.

 9 years ago (07-10-2017)

Excellent customer service. Everyone was very polite. Barbara was awesome! Everything went quickly,smoothly, and correctly.

 9 years ago (22-08-2017)

refused to honor free tire rotation policy on 2 year old tires claimed they were bald.  

refused to honor oil and filter change sale where I brought my own oil and filter purchased from Wal-Mart.  Said they had to charge regular price.  Ignorant incompetent people.  Wrote BBB.

 9 years ago (21-03-2017)

We went to Walmart Auto in Vero Beach to get new tires, oil, oil filter and air filter changes. I asked for the Goodyear Viva III tires that were on sale for $98 each. I also asked if I could pick my own oil off-the-shelf which they said yes for an additional $5. Total bill was $500.00. They said it would be 1.25 to 1.5 hours. I said OK and we then went shopping at Walmart and Sam's next door. After 1.5 hours, the shop called my cell phone and said they could not sell me the tires because the speed rating wasn't correct for my 2014 Toyota RAV-4. I asked why they didn't tell me that when I originally took in the car 1.5 hours earlier. They said I was the one who choose the tire and I should have known the speed rating (even though this is a tire specially made for Walmart). The auto desk rep said he doesn't do tires and that was the "tire guys". I went back to the store and told them I would just take the car with the oil and filters change. At that point, the oil and filters change hadn't even been started after 2 hours. They then pulled my car over to the oil rack after sitting empty on the tire rack. I then watched as the "oil guys" proceeded to pour in 5 quarts of my selected oil (Toyota autos require 0W-20 synthetic oil and not regular oil) in a car that can only take 4.6 quarts. I called Bev Smith Toyota and the Service Manager assured me the engine could be damaged by over filling the oil. Walmart said the car was done and I went and checked the level and it was way above the full indicator. I went back to the auto department manager and he checked it and admitted it was way over but assured me the engine wasn't damaged while parking it outside. They then pulled it back to the oil rack and drained what they indicated was a half quart and had me verify it on the stick. Bottom line - they charged me $5 dollars extra to try to ruin my auto and it would have been ruined had I not witnessed the "oil guy" pour the end of the 5-quart container in my engine. My wife tried to get the Vero Store Manager but she waited and waited and he never showed up after being paged - and the oil change took almost three hours. They did not replace the air filter and they scratched my car door by leaving my car keys (with many keys and things) hanging in the driver door while opening and closing the door several times. They also do not use plastic seat covers even though the "oil guys" have oil on them. The auto manager repeatedly said he only had two people (as an excuse for the delay and mistakes) even though about 6 Walmart people were in and out of the auto garage. I also told him that had nothing to do with not knowing how much oil a Toyota RAV-4 takes. I found all service specifications for a 2014 RAV-4 on my phone in 20 seconds. Too bad there is negative stars.  

Bottom line - after spending tens of thousands, if not 100's of thousands of dollars at Wally-world over our 60+ years of age - we will be mostly done with  Walmart.

 10 years ago (14-04-2016)

Awful..... I told the man specifically two tires needed to be changed,and in oil change he change my tires but no oil changed the oil life was on 40% like I left it, and after driving for a few miles one of the tires that he change was flat and his customer service skills was horobel.

 12 years ago (24-09-2014)

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