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Wells Fargo Bank

  1. Midtown
  2. South Houston Bank

Reviews, get directions and contact details for Wells Fargo Bank

Address: 2714 Smith St, Houston, TX 77006, USA
Phone: (713) 522-0616
State: Texas
Zip Code: 77006


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Reviews
Forgot who I specifically spoke to on the phone today; if I remembered I would say who it was. I was charged an overdraft fee for a transaction I did not authorize, which further overdrafted my account. I called the 1-800 Wells Fargo account hotline and was not able to speak to a real person about my issue so I attempted to contact my local branch to attempt to settle this issue. The rep I spoke to said she would put in a request to her manager/supervisor so that he may authorize my fee to be waived and that I should expect a refund to my account by 4:30 today. 7:40, still no refund. Perhaps it was my fault for not constantly nagging my branch today to attempt to help me receive the refund I absolutely deserve, but surely such nagging shouldn't be necessary for an approval on a scale like this. Nationally and locally I am unable to get back the money that is mine. Just reached out to Wells Fargo through Twitter which linked me to a live chat service; the rep there was confused why this branch told me they could reverse my fee today and claimed that it would be refunded only after my initial charge was reversed. What is going on?
9 years ago (28-11-2017)
The team here is absolutely incredible. Not only are they kind and caring, but also smart and efficient. If I wasn't switching over to my hsuband's bank, I'd come to this branch exclusively for everything!
11 years ago (31-12-2015)
Slowest drive thru. Cancelled my card without letting me know. Took my money in the drive through, went to Walgreens to use my card and buy grocerys and card was shut off. Took 2 hours to get a temp card. Just a headache I don't need
11 years ago (30-03-2016)
A bank full of experienced and friendly staff.
10 years ago (07-08-2016)
Bank Provides incorrect information and then it takes months to chase down the issue. It does not help that you have to wait for hours on the phone or in the lobby. My suggestion switch to ALLY or CHASE!
11 years ago (01-09-2015)
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