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Wells Fargo Bank

  1. California
  2. Foothill Farms Atm

Reviews, get directions and contact details for Wells Fargo Bank

Address: 6047 Sunrise Blvd, Citrus Heights, CA 95610, USA
Phone: (916) 440-4260
State: California
Zip Code: 95610


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Reviews
Walked in and was greeted by a nice employee who stood with the customers waiting in line. Was even offered a complimentary bottle of water and some candy while I waited. The building appeared clean and kempt inside and the employees were also well put together and dressed nice. Definitely a nice place to conduct your business if you are a member of Wells Fargo.
8 years ago (13-06-2017)
Awful customer service and they without a reason closed my business account without calling me after I had it since 2004. They kept promising to fix. Spent over 2 weeks trying to re-open it and ignorant manager called me only to argue about how much time it took them and kept saying they are trying to resolve but could not give an ETA or any assurance. Only time and nerve waste at this branch. I will open account at another branch or possibly even another bank as very mad at WF unprofessional manners. I wanted to post more details about the situation but there is character here. This is ridiculous branch with ridiculous bankers/staff. Don't go here then maybe they will close or change out the staff to someone who does want to work and take care of clients with senior/long-time accounts.
8 years ago (24-03-2017)
Probably one of the worst branches ever. Hired some people that deposited money in my account and then took out double without my permission. Will call Corp to see about this. Might just be another lawsuit coming.
8 years ago (07-07-2017)
I have been a customer since 2002, and I have a fairly significant balance and I went into this Wells Fargo and asked for some temporary checks. I was told by a teller that it would be $3 to which I said that I had received them free at the greenhaven (pocket area) branch and why is there a charge now? He said they may have done it as a 1 time courtesy but he couldn't do it. I said it is only a one time courtesy if that is what I was told but that was never told to me. I asked to speak with a supervisor and he said I am a supervisor to which I said "no I want to speak with a supervisor not a lead teller"...he went to speak to a supervisor and returned saying they said "no"....I than reiterated that I wanted to "SPEAK" to a supervisor not have a message passed on...finally they had me speak with Amy Hickey (formerly Amy Medina) the service manager to which she reiterated that they wouldn't be able to waive the fee (now its principle) I said so you are willing to have me close my account over $3? She said" that's not what I am saying" but yet it is....I worked in banking for 13 years 5 of which was with Wells Fargo(4 in the call center, 1 in a branch and I was tough with fees also however I also looked at the customer relationship..which she did not ) so I understand her saying that she can't waive a fee if I had previous waived fees (which I have had none in years) or I was asking for free "boxes" of checks, but no I just wanted 3 temp checks...Her customer service skills were less than stellar, there wasn't even any "my customer skills" used...I certainly understand how you feel or I certainly understand your frustration, let me see what we can do...nope just reiterated, "sorry they can't be waived you had one time courtesy" ( if it was a "one time" courtesy I was never told there was a fee and I never asked for them to waive it)...so I will close my account and go to a credit union bc it is member owned and yes they do not charge for temp checks....GOODBYE Wells Fargo and you can thank your "service" Manager Amy Hickey for giving me the push I needed to close my account...what's sad is I learned my "my customer" skills from my time working for Wells but I guess they don't teach that anymore....SMH
9 years ago (04-09-2016)
Nice branch. Busy
9 years ago (24-01-2017)
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