Wells Fargo Bank

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Address: 424 Main St, Ames, IA 50010, USA

Phone: (515) 232-2714

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State: Iowa

Zip Code: 50010

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Reviews

All I wanted was a new debit card. It was under return mail , and so probably wasn't Wells Fargo's fault. The thing was that the second time I went it took about 25 minutes longer to order it and set up a temporary card. She said the "system was wonky," but she asked for assistance and the other lady got it to work right away. There goes 25+ minutes of my life. 

Are people not being trained correctly? Or are they hiring wrong people for the job? 

Look, I know people have had rough days, but this was a huge time waster. I could have gotten at least a card ordered over the phone, but I choose to go to a store so I can talk face to face to a person, which to me is more convenient. This experience was an inconvenience.

 7 years ago (10-10-2017)

While the bankers were always friendly, the bank opened a credit card for me without my knowledge that took three years worth of calling to close, even after speaking with the manager several times. They also have been sending my mail to my old address for the last two years despite several attempts to change it online and in-person.

 8 years ago (06-02-2017)

Worst bank ever. Never actually talk to me like I was a intellgant person. Money always coming up missing from my account. Made me pay for a fraudulent check. They tell me one thing on the phone and then when I come in its a completely different story. Tried cashing a check. They told me I could cash over the phone then when I came in to do it. They said I could only deposit it and none of the money would be available for two day. Do not bank here go somewhere else.

 9 years ago (13-05-2016)

Very helpful personal bankers.

I had someone steal money out of my accounts, but thus store helped me through it. I would highly recommend coming to them first before calling their 1-800 number.

I'm still salty about my account issues (I'm not happy with the company) but their personal bankers are amazing at what they do.

 9 years ago (26-07-2016)

Tried to cash a simple check and had to sit with a banker to try to sell me every product line they have.   I just wanted to get in line, cash my check and go.  I've been w my bank for 30+ years.  Not changing now, so learn that no means no.  You have obligation to cash the good check, not hold me hostage having 3 people push your products down my throat!  Also, don't need an escort just to get in line.  There is such a thing as too overly friendly that its fake!

 9 years ago (22-02-2016)

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