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west elm

  1. New Jersey
  2. South Orange Village Furniture Store

Reviews, get directions and contact details for west elm

west elm
Address: 343 Springfield Ave, Summit, NJ 07901, USA
Phone: (908) 273-0983
State: New Jersey
Zip Code: 07901


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Reviews
Wow. That's all the words I think of when I walk out of West Elm in Summit, New Jersey. The furniture is very nice for a reasonable price. All the salespeople are just wonderful epically Mark who has an awesome character seems to have a nice taste for furniture. S/0 to Mark for helping me pick out a new sofa and a new lamp that matches my house.
8 years ago (08-05-2017)
We were greeted immediately upon arrival by Jennifer. She was gracious, courteous and patient with us even after we mentioned we just started looking for a sofa. So we were not really sure what it was we are looking for? After a long discussion she steered us to something she liked which we would not have considered ourselves! Although we did not purchase anything I commend her on her service. Cheers to you West Elm!
8 years ago (18-04-2017)
I grew up in Summit, NJ and came back to visit my father who still lives there. My sister and I were very excited to see that a West Elm store had been opened up in our home town but was very disappointed once we stepped into the store. We were first greeted by a salesman named Mark, who asked if he could help us, which was fine and when we told him we were just looking as soon as we began to walk through the store it became obvious that the staff thought we must had been there to steal something because it became apparent they were following us around. All of a sudden salespeople were showing up in places they were not before. We went downstairs to look at the bedroom furniture and things and within 3 minutes a saleswoman came running down the stairs looking at us and pretending to be busy. I have never felt so uncomfortable in my life. My experience was not good customer service it was blatant profiling. I am African American and have never felt this way before. As the majority of the items it the store are too big to just slip into my pocket and walk out with. I was very disappointed with my experience in this store. I will never shop there or the website again. The date of my visit was March 18, 2017. At 10:05am.
8 years ago (18-03-2017)
Terrible customer service. I was approached by a short male.. named Mark, he made me feel so uncomfortable. I had asked him for help and he never came back and when I saw him again he was helping someone else. I had to ask for help multiple times. They must get paid good enough there and not need any sort of commission. I love the furniture West Elm carries but I'm not going back to that store. I rather make the trip to Paramus.
8 years ago (03-05-2017)
Greeted upon arrival by this gentleman named Mark, Asked Mark to help me suggest sofas that would go nicely in my newly renovated home he showed me the urban sofa best suggestion ever very comfortable me and my husband will be coming back to speak to Mark about our sofa if you ever need any help with sofas I strongly suggest going to see Mark
8 years ago (08-05-2017)
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