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Reviews, get directions and contact details for west elm

Story

10 Things To Know About Us:
1. We think great design should be affordable.
2. We believe in big ideas for small spaces (and big spaces, too).
3. We collaborate whenever we can - it makes us better at what we do.
4. We strive to get a little greener every day.
5. We have a soft spot for natural materials and clean, modern lines.
6. We love multi-functional things that fold, stack, wheel + nest.
7. We want comfortable, kick-up-your-feet style to look good, too.
8. We search for inspiration in far-flung places (it's more fun that way).
9. We work with artisans and non-profit workshops around the world.
10. We rearrange the furniture just for fun. How about you?

Address: 6 Wayside Rd b, Burlington, MA 01803, USA
Phone: (781) 221-5626
State: Massachusetts
City: Burlington
Zip Code: 01803


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews
I recently bought a couch for a new family room. The quality is fairly crappy but it looks okay and isn't for a living room. I don't think it's going to last very long. I bought from the store after looking online but wanting to see how it felt to sit on. I doubt I will buy anything else here because they charge $129 for shipping and despite the alleged "discount" (on, again, not very well-made furniture - I think made in China) you end up paying full price because of the idiotic shipping cost. Wayfair and Amazon and Overstock and just about every other online furniture vendor do NOT charge for shipping, even shipping large pieces of furniture. And the salesperson seemed sullen, even though it was the easiest sale she'd probably ever made because I walked in, sat on the couch to find out if it was firm enough for me, then ordered. Not a great experience overall.
7 years ago (02-12-2017)
I had such an awful experience with this store, I will never be going back. I went to return something to the Burlington location and they told me the amount would be put back on my credit card, but instead they sent me a merchandise credit in the mail several weeks later. If they told me this while in the store I would have used the credit to buy what I bought that day. When I called the store to ask why wasn't I told this when I made the return, the associate was very rude and condescending. She said there was nothing she could do for me. WOW!! Never returning to West Elm
8 years ago (24-10-2017)
Worst shopping experience ever! Two Months of delay without any notification; Deceptive "Design dollars Program", it expires in 3 months, and it takes you at least a few months to get the actual redemption; To be the worst ever, they just changed their cancellation policy last November: NO CANCELLATION unless backorders! Be aware! I will never deal with them again.
8 years ago (31-03-2017)
This store is great. The style and selection are awesome. Highly recommended for apartments or studios. Michelle was great. We ran into an issue ordering my couch and she helped us for over an hour, Calling the company and manufacturer to make sure I got what i wanted at the best price.
9 years ago (08-08-2016)
Terrible Experience. I cannot believe West Elm corporate has not addressed the poor customer service at this store. As a customer, I felt ignored and neglected by the sales associates, Donna the designer, and ultimately the store manager who promised to fix the situation and call us or email us back....and NEVER did. I could go on, but I've invested enough of our time and money in this store. We will never be back.
8 years ago (17-01-2017)
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