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west elm

  1. Center City
  2. Phildelphia Furniture Store

Reviews, get directions and contact details for west elm

About

Holiday Hours:
12/22 & 12/23 8am - 9pm
12/24 8am - 6pm
12/25 CLOSED

Address: 1330 Chestnut St, Philadelphia, PA 19107, USA
Phone: (215) 731-0184
State: Pennsylvania
Zip Code: 19107


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Reviews
I LOVE my new sofa! I went in only knowing I needed a new sofa. I had some pictures, but still no real clue about the design. Snow looked at my pictures was able to help me form my vision. I could not be happier with my final custom product. Great design and great value. Be patient. I had to wait longer than expected, but they did a great job and the delivery crew was outstanding, as well. I highly recommend west elm.
8 years ago (06-09-2017)
Worst customer service I’ve received in a retail environment. I wanted to speak to the GM about a product issue. He literally treated me like I wasn’t there. He refused to talk to me, and had his assistant go back and forth between us instead of coming up to me and asking how he could help. I’ve worked in retail for 10 years. This is the worst treatment I’ve received from a retail worker. In addition, after following up with corporate, the store refused to fix the issue. Relationships matter, and so does customer service. This store sent me a very clear message: go shop somewhere else.
8 years ago (25-09-2017)
One star is too much. No one offered to help us. We were waiting at the register to purchase a modest item for several minutes. Finally, an employee glanced our way and I thought "finally." Surprisingly, she turned and walked the other way. I have never experienced such poor customer service. We left the item on the counter and walked out.
8 years ago (24-06-2017)
Very nice stuff. Can't say I can afford it but if you leave anywhere near this location you probably can. Downtown Philly. A huge store which is kept clean.
8 years ago (20-02-2017)
In all honesty the customer service during the selection of our furniture was not bad. However when we drove our car to pick it up it wasn't the best experience. First I called and I asked if it seems like the package would fit in a normal sized car trunk. The girl on the phone said ," Well I don't know what you bought," which made me think if I gave you the order number you might look it up. But no she could do no such thing. Then when we drove to pick it up the man at the pickup barely helped us put it in the trunk. When it didn't fit he just walked away. It wasn't his problem I suppose. I thought we should ask if they had anything we could tie the trunk down with. No they said. Plus they said we are not actually supposed to help load anything into anyone's car. Which also begs the question why do you have a warehouse section with a loading zone? So overall the experience was less than average.
9 years ago (10-07-2016)
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